Daily Operations

• Monitor the day to day operation and oversee general administration of base office
• Ensure crew report and depart on time and liaise with ground staff regarding any disruptions to flight schedules
• Accept sick call-ins from cabin crew and ensure flights are covered by liaising with Crew
• Advise cabin crew of roster
• Screen flight reports and ensure follow up action taken as required
• Update and monitor attendance and performance files
• Manage annual leave bidding process and monitor annual leave files

Liaison on Crew Administration and Support Related Matters

• On rostering, make any necessary adjustments or changes with the permission of Base Manager
• Ensure relevant file letters are issued and filed g. employment letters, confirmation letters after probation, letters for visa application, etc.
• Handle resignation procedures
• Handle maternity and other leave procedures
• To provide ad hoc and immediate support to all Cabin Crew in the event of a crisis, disruption or traumatising incident
• To recommend appropriate initiatives and managerial support

Rostering

• Gather and send all relevant info for roster preparation to Crew Resources/FOP on scheduling, on or before 21st of each month, i.e. Preferential bid information, GDO requests, Leave schedule, Training schedule
• Review draft rosters prior Crew Resources/FOP input and make recommendations for change as necessary. Review draft patterns and make recommendations for changes as necessary permission of Base Manager
• Liaise with Crew Resources/FOP on scheduling and Crew Operations for roster changes, advise crew, prepare notifications and ensure these are acknowledged
• Handle and action last minute swaps, special requests and other last minute requirements

Cabin Crew Performance

• Compile file data for merit based promotion
• Manage Attendance Management Program and hold attendance review meetings
• To identify sources of attendance abuse or persistent absence
• To include the care and follow up on and work injury cases
• Conduct first stage investigations for passenger complaints, lates, no shows, uniform and grooming infractions and grievances
• Attend disciplinary meetings with Manager
• Counsel and coach probationary cabin crew. To provide special support to crew who cannot meet the required standard of performance
• Coach and resolve crew-to-crew issues Monitor Crew Performance Profile (CPP) records, coaching as necessary to ensure communication of high/low scores
• To enhance the performance standard of cabin crew through positive reinforcement and recognition
• To provide regular feedback sessions and support crew for the setting of goals and developmental plans

Communication

• Issue crew notices via email or bulletin board with regards to in-flight services, crew administration and base specific information
• In regard to inter department activities liaise with other department staff as necessary

Preflight Briefing

• Ensure preflight briefing is conducted and crew are up to standard before operating. The activities include checking crew passed the computerized safety questions, safety/service notices, service flow, checking of travel and other documents and grooming checks
• To ensure the integrity of Cathay Pacific cabin safety and security policies and procedures are maintained at all time

Skills

• Computer literacy g. Excel, PowerPoint, MS Word.
• Good communication and interpersonal skills with excellent command of written and spoken English

Knowledge

• Tertiary Education
• Cabin Crew operational environment and standards (safety, service, )

Experience

• At least 5 years relevant work experience in airline industry.