Job Purpose:

To deliver administrative support and coordination services to the training function/training team, primarily in the application for all Cabin Crew ECAA medical and flying licenses, the monitoring and application for function related ECAA approvals expiries, and the maintaining of mandatory training records. In addition, to coordinate the Cabin Crew and corporate training programs, course administration, as well as necessary communication and follow up needed ensuring smooth workflow. 

Descision Making/Scope:

Handles his/her duties within the framework of responsibilities and boundaries identified with this role and in accordance with standard practices. Consults with line manager on non-routine actions prior to executing; all duties shall be performed through a proper channel and in compliance with the adopted policies and procedures.

Key Responsibilities:

• Coordinates the Cabin crew license validation/amendment process: ECAA medical Certificates, flight licenses, and DGRs; prepares all necessary documentation and papers to process licenses applications; ensures timely updating and renewing of all existing licenses. Arranges appointments for ECAA medical renewal with Medical Center.
• Maintains an accurate log of all Cabin Crew related ECAA approvals for training facility expiries. Processes necessary applications well in advance of expiry date.
• Maintains an accurate log of all Cabin Crew Instructor ECAA approvals to train Safety, First Aid and for Examiners, processes necessary applications for renewals well in advance of expiry date.
• Manages the (LMS) process for the cabin crew joiners; processes the on-line registration and usernames allocation; ensures that the cabin crew enroll and complete the modules required in due time.
• Provides technical support and instructions on using the LMS to cabin crew joiners, troubleshoots technical issues, and offers additional support as needed.
• Follows up on the progress and results of the Cabin Crew E-learning process and communicates to concerned parties accordingly.
• Maintains an up-to-date database of safety & training documents & records, ensuring accessibility & compliance with ECAA & Air Arabia quality assurance standards
• Ensures all cabin crew members finalize on-line mandatory courses before expiry date; constantly follows up on courses required and staff eligibility for them.
• Supports the Instructors by supervising (as needed) the on-line exams to ensure abidance of the crew being examined by the process.
• Partners with Scheduling, Security and Airport Authorities to issue airport passes for the cabin crew joiners.
• Arranges for the initial and renewal of safety practical training and the distribution/retrieval of the cabin safety procedures manual.
• Assists the Manager in organizing agreed training courses; coordinates all arrangements for the courses including nominations, agenda, venue, material, communication, attendance sheets, certificates, etc.
• Follows up with Line Managers and trainees to record attendance and issue certificates and adjusts attendance lists and schedules as needed.
• Administers the Learning Management System on daily basis; creates/deletes accounts as per SLA approved terms, carries necessary upload on system, designs, and issues certificates of completion to eligible staff.
• Prepares & follows up on online purchasing &service orders as required by the department. Controls the inventory of training material, tools, and office stationery.
• Coordinates with internal departments on all function-related matters such as the Legal, HR, Finance (Invoices/Payments of Third Parties), IT (Smart Board issues).
• Liaises with Cabin Crew Training Supervisor and Crew Scheduling on managing Third Party training requests and requirements. Arranges and schedules CEET slots for both Air Arabia and Third Party.
• Organizes and records meeting minutes for the Cabin Training Department, circulates them to relevant parties, and follows up on action items.
• Performs any additional duties as directed by the line manager. 

Qualities:

• Additional training courses or certificates related to training and online learning would be an advantage. 
• Fluent in English Language.
• Proficient in Microsoft Office,
• Effective Communication 

Education & Experinece 

• Higher Secondary education or Diploma in Administration or Secretarial Work; a bachelor’s degree in any stream is preferred. 
• 2+ years of experience in an administrative role in any industry, experience with airlines is a plus.