About the role

As a Welfare and Support Officer under Cabin Services, you will provide welfare and counselling support to Cabin Crew by assisting with incidents or occurrences of personnel or professional nature to increase moral and motivational levels of Crew.

Operational role includes:

• Provide necessary support by assisting with any Cabin Crew related matters during their tenure

• Responsible for handling an effective administrative support function within the Department

• Provide care and support to Cabin Crew who need any counselling through illness or any other personal challenges

• Monitor Cabin Crew absences which may be due to sickness or non- availability for duty and provide them with the required guidance

• Assisting Cabin Crew with a direct view into resolving issues or by referral to relevant department / person to provide a solution to issues faced

• Liaise with internal and external departments about any employee related issues whilst ensuring that all stakeholders are up to date with the latest information

• Provide assistance to Cabin Crew by acting as a key liaison between external parties.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

About you

A successful candidate will have-

• Bachelor’s Degree or equivalent with a minimum of 3 years of job-related experience or High School / Vocational Qualification /Diploma or

  Equivalent with minimum 4 years of job-related experience.

• Ability to use logic and reasoning to identify and analyse the pros/cons of alternative solutions, conclusions, or approaches to problems.

• Highly developed interpersonal skills and the ability to be empathetic

• Excellent English communication skills, both verbal and written

• Possess excellent people management skills

• Cabin Crew experience will be preferred.

• Counselling or Welfare experience will be an added advantage.

• Proficient in MS Office applications.

• Holding a valid Qatar Driving license will be an added advantage.

• Ability to work in shift pattern, roster based including night shifts.

About Qatar Airways Group
Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

Qatar Airways was awarded Skytrax Airline of the Year an unprecedented 8 times - 2011, 2012, 2015, 2017, 2019, 2021, 2022, 2024 and 2025.

In 2024, Qatar Airways was awarded ‘Airline of the Year’, ‘World’s Best Business Class’, ‘World’s Best Business Airline Lounge’ and ‘Best Airline in the Middle East’.

Qatar Airways currently flies to nearly 170 destinations worldwide, connecting through its Doha hub, Hamad International Airport, the ‘World’s Best Airport’, as voted by voted by Skytrax in 2021, 2022, and 2024. In 2024, Hamad International Airport also received the ‘Best Airport in the Middle East’ accolade for 10 consecutive years, as well as ‘World’s Best Airport Shopping’ for the second year in a row.

How to apply
If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QAExternalCS/jobapply.ftl?langen&job225682