Deliver exceptional customer service by addressing Royal Jordanian customers inquiries, concerns, and service requests with accurate information and effective solutions.

Respond promptly and professionally to incoming calls and emails while upholding the highest standards of customer care.

Support travel agents by assisting with special service requests for their clients.

Provide detailed and accurate information on flights, routes, schedules, and fare options.

Issue tickets in accordance with customer requirements to ensure smooth and timely fulfillment of travel needs.

Assist customers in resolving baggage-related issues efficiently and empathetically.

Actively promote and upsell additional RJ products and services to enhance the customer experience.