Operations Analytics Co-ops work with analytics professionals in the operation supporting one of the following functions or departments:

• Integrated Operations Planning (IOP) – optimizing aircraft schedule and resource availability to maintain peak on-time performance
• Operations Digital & Decision Science (ODDS) – developing decision science tools and digital product solutions
• Corporate Safety, Security & Compliance (CSSC) – Supporting the safety and security of the airline and its employees
• Airport Customer Service (ACS) – improving airport processes and managing performance
• Crew – improving Pilot and Flight Attendant operations and performance efficiency
• Delta Connection (DC) – supporting end to end analytics and cross-divisional operational initiatives and improvements for the operation of Delta’s regional airlines
• Flight Operations (FOP) – managing aircraft and gate to gate operations and performance
• Onboard Services (OBS) – optimizing process, supply, and inventory of inflight products and services
• In-Flight Services (IFS) – enhancing customer onboard experience and catering operations and performance
• Operations & Customer Center (OCC) – tracking on-time flight metrics, weather, day-of flight analyses
• Central – managing centralized operations and competitive performance analyses

Though individual responsibilities will vary by function or department, some common work responsibilities are listed below:

• Measure current operational performance and/or customer satisfaction
• Identify optimization opportunities to reduce injuries and security line wait times
• Research, analyze, and interpret operational data
• Develop new reports and dashboards and automate existing ones
• Perform reliability/root-cause analysis for parts and maintenance
• Evaluate and provide recommendations for improvement of key operational metrics including aircraft time at gate, gating efficiency, and feasibility of aircraft schedules
• Seek operational improvements to reduce aircraft taxi time and flight time
• Maintain, run and improve staffing models to support airport operations
• Provide strategic and operational support and develop performance metrics and goals
• Develop success factors and statistical evaluations of new procedures and systems

Students are required to complete three alternating semesters of work and school; all rotations must be completed before the students graduation. Note: Students are not permitted to work part-time hours and should refrain from taking classes and working as a co-op in the same semester. The full-time work schedule for this role, while remaining actively enrolled in an approved undergraduate curriculum, is as follows:

• Spring 2027
• Fall 2027

* Please ensure that this alternating semester rotation works with your university, curriculum, and/or academic advisor before applying.