WHY JOIN AIR INUIT
Are you ready to take your career to new heights? At Air Inuit, we don’t just offer flights; we provide essential services that keep Nunavik connected. Whether it’s delivering critical supplies or ensuring passengers reach their destinations safely and comfortably, our employees are at the heart of it all. We’re looking for dynamic, passionate and dedicated individuals to join us in making a difference in the skies. If you’re ready, embark with a company that values safety, innovation, excellence, professional growth and customer satisfaction, your journey starts here!
ABOUT US
Since 1978 Air Inuit has been providing scheduled, charter, cargo, and emergency air transportation services in Nunavik and beyond, 24 hours a day, 365 days a year. Collectively owned by the Inuit of Nunavik, through the Makivik Corporation, the airline operates a fleet of over 35 aircraft ranging from a Twin Otter 300 Series to a Boeing 737 200C, 300 and 800 and employs over 1000 employees in one of the most challenging flight environments.
Air Inuits Management and its team of dedicated employees are committed to the companys essential mission of providing safe, timely and high-quality air service to the people living and doing business in the enchanting region of Northern Quebec.
ROLE OVERVIEW
The Community Liaison Agent plays a vital role in supporting community members and customers during challenging situations that require empathy, resourcefulness, and effective communication. This position serves as a bridge between Air Inuit and the communities it serves, ensuring that concerns are addressed with care and efficiency.
KEY RESPONSIBILITIES
- Work closely with the Executive Chairman and the President to respond to community requests.
- Assist customers in need of information.
- Perform research on problematic situations and find appropriate solutions.
- Liaise with Air Inuit departments to resolve issues and communicate out come to customer.
- Reply to customer requests via messenger, email or phone.
- Communicate social media feedback to the social media team to prepare responses.
- Any other related tasks as required by the departments operational needs.
WHAT WILL MAKE YOU AN IDEAL CANDIDATE
- A natural talent for delivering exceptional customer service with empathy and patience, especially in sensitive situations.
- A strong ability to think on your feet and solve problems with confidence and creativity.
- Fluency in Inuktitut—a must-have to connect meaningfully with our communities.
- Clear and professional written communication skills in English.
- Comfortable using Messenger as a key communication tool, with a solid grasp of its features.
- A keen sense of confidentiality, essential for handling sensitive information and delicate situations with discretion and professionalism.
- Familiarity with Air Inuit’s operations is a definite asset.
- Willingness to work on a flexible schedule, including evenings and weekends when needed.
COMPENSATION
- Salary and benefits are determined in accordance with company policy.
WORKING CONDITIONS
- Location: Montreal or Nunavik.
- Full time position
- Schedule: To be determined
AIR INUIT’S BENEFITS AT A GLANCE
- Registered Retirement Savings Plan (RRSP).
- Group insurance plan (life, medical, dental, short-term and long-term disability).
- 3 weeks (6) of vacation.
- Telemedicine program for employee and family members.
- Employee Assistance Program (EAP) for employee and family members.
- Flight privilege and discounted travel program with several airlines around the world.
- Retirement allowance program.
- And various innovative programs including exclusive corporate discounts, profit sharing and performance-based compensation.
CANDIDACY
If you’re excited about contributing to the aviation industry and have the skills we’re looking for, we want to hear from you! Apply via the recruitment platform by clicking on Apply.
We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity, equity and inclusion. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted.
The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory. Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities.