Cirrus Aircrafts Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the worlds first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Duties and Responsibilities/Essential Functions

• Handles incoming calls, screens and transfers calls or recorded messages as appropriate. Communicates with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold.
• Greets and ensures all guests/visitors are checked in with proper identification, visitor badges and are escorted by employees beyond the lobby area.
• Schedules plant tours in conjunction with appropriate Cirrus team members. Conducts general public facility tours on weekly basis.
• Works cross-functionally with other departments to support company events
• Coordinates employee and visitor badges to include printing and assigning appropriate role access
• Prepares for customer visits by assigning training rooms, creating name badges, and posting welcome messages on lobby messaging boards.
• Coordinates travel arrangements for visitors/customers as approved and requested.
• Familiar with partnerships with area hotels and develops a strong knowledge of the hotels facilities and area services.
• Provides guests with information about area attractions, facilities, and services.
• Handles guest complaints in a professional manner and routes as appropriate to solve concerns to the highest degree possible.
• Sorts and distributes mail and signs for packages.
• Effectively handles multiple priorities, organizes workload and meets deadlines.
• Maintains, organizes, and stocks supplies for front reception area, customer lounge, training rooms and customer restroom.
• Supports Administrative duties including:
  • Order/manage supplies in public areas/conference rooms
  • Make travel arrangements
  • Order lunches
  • Arrange conference calls or coordinate meetings
  • Manage tour calendars
  • Create professional written communication, presentations, reports, spreadsheets, charts and graphs as needed.
• Regular, reliable, and predictable attendance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• High school diploma or equivalent
• Two to four years related concierge/reception or administrative experience working in a corporate environment
• Hospitality experience preferred
• Experience in Administrative level position preferred

Demonstrated Proficiencies/Skills/Abilities:

• Must be able to demonstrate the ability to read, write and speak the English language.
• Excellent written and oral communication skills.
• Clear and professional customer services skills.
• Ability to ensure that security standards and policies are met.
• Excellent Microsoft Office Suite experience.
• Professional attitude, communication style, and appearance required.
• Ability to prioritize tasks and meet deadlines as required.
• Ability to handle highly confidential material with discretion.
• Ability to be self-motivated and resourceful.
• Ability to problem solve.
• Ability to diffuse high pressure situations, such as irate customers with professionalism and tact.
• Strong work ethic and a high level of professional demeanor.
• Ability to remain poised in a fast paced, demanding environment.
• Strong organization skills; attention to detail required.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies.

• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus: Builds strong customer relationship and delivers customer-centric solutions
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
• Manages Conflict: Handles conflict situations effectively, with a minimum of noise.
• Resourcefulness: Secures and deploys resources effectively and efficiently