IndiGo is India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world.We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian spanet. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.

Job Description

• Conduct periodic training needs analysis for voice skills across the organization
• Develop and rollout timely as well as effective & innovative training solutions to address the learning requirements across the organization
• Illustrate needle movement w.r.t trainee capability on communication skills post-training (via certification)
• Meet the defined communication training & certification targets for operational Cabin Crew as well as Customer Service Staff
• Conduct Pre-Hire training (as required) with an 80 batch conversion at the final round of interview
• Conduct Communication Training for the Flight Operations team (as required & planned with them)
• Ensuring the Company Manuals pertaining to voice training & announcements are updated
• Execute and monitor corrective developments and action plans for IFS, AO&CS and Flight Ops staff
• Availability to the Human Resources recruitment preliminary interview phases for Cabin Attendants and Airport Operations
• Travel to deliver station-specific/ regulatory training (as well as audit/job shadowing - if necessary)
• Upskill & develop self on related professional skills
• Research and develop training visual aids, audio aids, and reviewing the efficacy of the current trends in learning technology
• To facilitate (as required) communication training for new hires (IFS and AO&CS)
• To facilitate (as required) corporate training programs
• Will participate (as required) in the development & rollout of Advanced Customer Service training for AO&CS
• Communication Skills: must be able to articulate and communicate your ideas accurately, appropriately, and effectively.
• Writing Skills: must be able to draft and/ or edit/ improve and approve written content (including airport/inflight announcements) Writing skills are critical for this profile.
• Flexibility: must be able to make yourself available at short notice based on the requirement of the business.
• People Skills: Engage team members and create healthy relationships with and among them to create a quality learning and work environment

Note: Must be comfortable with rotational shifts and rotational offs.

"At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status"

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.

IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., xxxgoindigo.in). Please report any fake job offer to eco.goindigo.in

At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’