Job Description – Communications Trainer

Position Overview

• Design and deliver effective communication and language-focused behavioural skills training
• Strengthen spoken and written workplace communication through structured teaching and coaching
• Create engaging learning experiences across classroom, virtual, and digital formats
• Support organisational goals through aligned L&D and OD initiatives
• Operate effectively in a fast-paced environment requiring flexibility and responsiveness

Key Responsibility Areas (KRAs)

Language & Communication Training Delivery

• Design and deliver communication and language skills training with clear learning outcomes
• Teach spoken English and workplace communication using structured, adult-learning methodologies
• Facilitate sessions focused on clarity, pronunciation, tone, confidence, and comprehension
• Deliver targeted language coaching based on observed performance gaps
• Reinforce organisational communication standards through training and coaching

Training Design & Content Development

• Develop learning content across formats:
• Trainer-led presentations and facilitator guides
• Language practice activities, role plays, and simulations
• Digital modules, toolkits, and learner reference material
• Ensure language accuracy, progression, and learner-appropriate difficulty in all content
• Adapt material based on learner profiles, feedback, and operational needs

Coaching, Quality & Performance Support

• Conduct communication and language observations from a training perspective
• Translate feedback and performance inputs into actionable coaching plans
• Provide corrective and developmental language coaching for individuals and groups
• Maintain training documentation and learning references

Stakeholder & Learning Community Engagement

• Partner with internal stakeholders to align communication training with business needs
• Build and support learning communities focused on continuous language improvement
• Support onboarding of new team members into communication expectations
• Ensure consistent reinforcement of key communication behaviours

Learning Effectiveness & Continuous Improvement

• Evaluate training effectiveness using feedback and performance indicators
• Recommend improvements to teaching approaches, content, and delivery
• Contribute to broader L&D and OD initiatives where communication capability is critical
• Support periodic reviews and updates to communication-related learning material

Please Note

• This role operates in a dynamic and time-sensitive environment
• Flexibility and availability may be required to support urgent training or coaching needs
• Trainers are expected to manage multiple priorities while maintaining quality standards

Requirements

• 2–4 years of experience in communication training, language facilitation, or English skills delivery
• Demonstrable ability to teach spoken English and workplace communication effectively
• Strong understanding of adult learning principles and behavioural skills training
• Proficiency in learning and collaboration tools (LMS, presentation tools, engagement platforms, spreadsheets)
• Ability to manage multiple initiatives and meet tight timelines
• Strong facilitation, articulation, and stakeholder engagement skills
• Master’s degree in management, education, communication, or a related field

Desirable

• Formal qualification in English Language Teaching, Education, Communication, Linguistics, or related fields(e.g., ELT, TESOL, TEFL, CELTA, or equivalent experience)
• Experience teaching communication or language skills in service-oriented environments
• Exposure to assessment, feedback, or coaching in communication-intensive roles
• High attention to detail, adaptability, and strong collaboration skills