Coordinator Crew Relations
Position Summary
The Coordinator Crew Relations supports the Crew Relations function by providing coordination, documentation, and execution of foundational employee relations work. This role is responsible for managing case intake, supporting the investigation lifecycle, and conducting low-complexity, routine investigations, including basic performance and dependability-related matters.
The Coordinator plays a critical role in ensuring timely case progression, accurate documentation, and operational efficiency. This position partners with Crew Relations leadership and cross-functional stakeholders to support fair, consistent, and compliant resolution of crewmember concerns while promoting JetBlue’s values and workplace standards.
Essential Responsibilities
- Manage intake of employee relations concerns, including initial case assessment, documentation, and entry into case management systems (e.g., CRIS)
- Conduct preliminary outreach to gather information, clarify concerns, and support intake assessments
- Independently conduct low-risk, low-complexity investigations, including basic performance, attendance, and policy-related matters
- Lead intake discussions and initial interviews for assigned cases and document findings appropriately
- Gather, organize, and maintain relevant evidence, including schedules, system data, and communications
- Prepare case summaries and documentation for review by Crew Relations leadership
- Coordinate scheduling of investigatory meetings, interviews, and follow-ups across stakeholders
- Maintain accurate, complete, and timely case documentation that meets investigation and audit standards
- Track case timelines and proactively identify delays, risks, or gaps in case progression
- Generate and maintain reports on case volume, timelines, and key trends
- Support audit initiatives (e.g., dependability, travel, military leave) through tracking and documentation
- Partner with Crew Relations team members, People Business Partners, and leadership to ensure timely communication and coordination
- Provide basic guidance to leaders and crewmembers on processes, expectations, and next steps
- Identify opportunities for process improvements and support standardization efforts across intake and case management workflows
- Handle sensitive and confidential information with professionalism and discretion
- Escalate complex, high-risk, or sensitive matters to Crew Relations leadership as appropriate
- Other duties as assigned
