Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the worlds best leisure airline multiple times, and we’re just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

The Coordinator, Passenger Support Services is part of the multidisciplinary team of the Operations Control Center. The incumbent acts as liaison between the various operational departments of the airline with respect to flight information. During irregular operations, the Coordinator contributes to the coordination of different actions related to passenger service, in order to maintain a high level of security and operational efficiency. Thanks to his extensive knowledge of Transport Canada regulations, the incumbent ensures compliance with Air Transat’s internal policies and procedures to ensure an excellent level of customer service.

Responsibilities

• Coordinate all activities related to airport operations.
• Distribute information on flights to all our business partners.
• Communicate the guidelines to be followed during irregular operations to the responsible persons.
• Document and produce all operational reports.
• Support stations for questions related to Air Transat’s policies and procedures
• All other related administrative tasks.

Additional Information

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Qualifications

• Minimum of three (3) years’ experience in the operations of an airline.
• Strong analytical and problem solving skills.
• Excellent verbal communication skills.
• Ability to operate while multi-tasking and to adapt.
• Good organizational skills, autonomous, resourceful.
• Available to work on rotation including weekends (12-hour shift, day, evening, night).
• Excellent knowledge of French and English (verbal and written)*.
• Knowledge of Spanish (an asset).
• In-depth knowledge of MS Office.
• Knowledge of the AIMS software (an asset).