Crew Coordinator

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• ​This job is a member of the Crew Scheduling Team within the Integrated Operations Division.
• ​Responsible for monitoring daily operation of American Airlines Crew Tracking Department, as well as a liaison between additional departments within Crew Scheduling and Dispatch.

• ​Provides support and direction to our FSMs, APA and APFA
• Coordinates and communicates changes and solves crew legalities and issues during regular and irregular operations
• Works in creating open sequence pairings for maintenance ferries, extra sections, rescue missions, charter operation, critical ops, TUL flying
• Interprets and executes knowledge of working agreements for APA, APFA and FARS
• Works directly with Crew Scheduling Management, Crew Tracking, Pilot Scheduling and Flight Attendant Scheduling, Dispatchers, IOC sector and equipment manager along with other external department
• Provides frontline guidance and coaching to the tracking staff
• Delegates work assignments as necessary
• Ability to work overtime as required, sometimes with little or no advance notice

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• 1 year ​Crew Scheduling, Crew Tracking, Sabre/FOS, Ascent, Outlook experience
   

Preferred Qualifications- Education & Prior Job Experience

• N/A

Skills, Licenses & Certifications

• ​Knowledge of APA/APFA contracts and FARs
• Ability to exercise sound judgment in making decisions based on information gathered/reviewed
• Ability to be flexible and capable of adapting to constant change
• Ability to work with all levels of management and union groups
• Ability to review policies/procedures and recommend changes
• Capable of reviewing work product of assigned area(s) and recommending changes to improve productivity and efficiency
• Ability to prepare written and verbal turnovers   
• Ability to learn computer systems and applications and apply knowledge
• Ability to prioritize tasks
• Ability to handle multiple tasks concurrently
• Ability to work well under pressure and deadlines
• Ability to work with minimal supervision
• Ability to manually complete duties in the event of computer or system outages
• Ability to memorize computer entry codes and city codes
• Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crew members
• Must be able to read, understand and comprehend the flight attendant or pilot labor agreements
• Assist with on the job training for incoming new hires as required   
• Successful candidates would be required to complete a one year commitment within Crew Scheduling
• Ability to work all shifts including holidays and weekends in a 24/7/365 operation
• Ability to interact effectively and coordinate/delegate work assignments within the group
• Ability to maintain quality service by establishing and enforcing organization standards
• Ability to recognize and provide direction to our teams
   

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.