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Customer Care Coordinator (Full time/hybrid)
Location: Latvia
"Our people are the heart of Norwegian.
We embrace a culture of equality, diversity, and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different strengths, experiences, and backgrounds, but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our new Customer Care Coordinator?
As a Customer Care Coordinator your mission will be to make our customers` experience enjoyable and smooth. You can be on this important mission by working from office, combining office and home, or working fully remotely from your home in Latvia. Make Your Smart Move and join us now! This is a great opportunity to continue your career journey in dynamic and exciting aviation industry!
We can offer:
• Employee priced flight tickets.
• Monthly salary starting from 1200eur gross.
• Health insurance available within the first month of work.
• Onboarding training and other opportunities for learning, development and career advancement.
• Dynamic, positive, friendly and exciting place to work in a global expanding organization with multicultural environment.
• Adjusting your working time to your needs as we offer flexible work time within shift framework.
• Full IT equipment and mobile phone and coverage.
• A sit-stand desk in brand new and cosy office in “Jaunā Teika”, when you would be working in office.
You are our ideal candidate if:
• Your English language skills are at least B2 level, both verbal and written.
• You have frontline customer service experience in an airline, airport, a contact centre or similar.
• You have experience working in digital platforms, you quickly grasp new technologies, and you have good computer literacy skills.
• If you are fluent in any Scandinavian language or have experience working with any GDS systems, that would be considered as an advantage.
• You are service minded person, like to communicate with customers and have a positive attitude.
• You have a high degree of flexibility and resilience.
• You are able to perform tasks in a dynamic, high paced environment.
• You take ownership and love to help others by solving problems. You have a “Can do” attitude and willingness to pitch in with other tasks as needed.
• You don`t mind to work shifts, including weekends, evenings and national holidays.
• You are able to work in a pre-scheduled and structured work environment.
Moreover, you are a perfect candidate if you can recognize yourself in our 4 values:
A Caring Heart - In it together - Courageously Inventive - Passionately Norwegian
In this role you will be responsible for:
• Providing frontline booking assistance for our customers via phone.
• Resolving acute issues related to our customers` travel needs, provide information and help.
• Handling customer claims and feedback in various channels.
• Performing administrative tasks to support business requirements as and when needed.
Do you have any questions?
If so, please contact:
Lāsma Vaisjuna
Director Customer Care
Email: 25235norwegian.com
Our Story
The Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning – to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.
The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.
The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.
