The Customer Service Concierge supports the on-site customer experience within a Maintenance, Repair, and Overhaul (MRO) facility. This role focuses on delivering excellent customer service by assisting with customer movement, providing on-site support, and triaging customer needs or concerns to the appropriate internal focal points. The position plays a key role in ensuring a positive, professional, and well-coordinated customer experience.

Monday- Friday/In person/8am start time. Contract for 3+ months.

Key Responsibilities
Support customer movement throughout the facility, including arrivals, escorts, meetings, and departures, in compliance with safety and security requirements.
Provide a professional, welcoming on-site presence for customers during maintenance visits.
Serve as a point of support for customers, addressing general questions and directing concerns to the appropriate internal teams.
Assist with coordination of customer amenities, conference rooms, transportation, and visit-related logistics.
Communicate effectively with internal teams to support a smooth customer experience.
Observe and report safety, security, or compliance concerns as required.
Support customer events, and special administrative projects as assigned.

Professional image and positive, customer-service-oriented attitude.
Previous experience in customer service, hospitality, concierge, or front-office support.
Active and valid driver’s license.
Ability to pass MLB Airport badging background process.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Strong communication and interpersonal skills.

Preferred Qualifications
Experience in an aviation, MRO, or regulated environment.
Experience supporting on-site customer visits or concierge-type roles.
Bilingual preferred: Spanish and/or Portuguese.

ABOUT US:

HSGI, Inc. is a full service staffing company supplying qualified technical and professional employees to the most reputable companies in the Aerospace/Aircraft industry—across the United States and abroad.

We care about you and your career, we care about you and the ones you care for, our success is your success, you are not just a contractor you’re a valued team member and part of our family we look forward to working with you soon!