Desktop Support Technician

Job Description:

Job Description
This position provides tier-2 level technical support to include but not limited to diagnosing, troubleshooting, repairing and debugging complex IT and A/V equipment, computer systems, complex software, or networked and/or wireless systems.

DUTIES AND DELIVERABLES

Provide custom complex A/V diagnosis and solution planning and design

Provide A/V equipment maintenance, repair and troubleshooting

Provide sound/mix board, speaker and microphone operation

Confer and test A/V setup with management, end users and presenters to coordinate and establish support requirements

Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software

Report design, reliability and maintenance problems or bugs to management

Provide customer installation and training when applicable

Provide support to customer/users where the product is highly technical or sophisticated in nature

Communicate with product/vendor support personnel and potentially the customer when the customer’s problem cannot be resolved directly by internal resources.

Job Requirements:

Required Education, Experience, & Skills

Work Experience:

3+ years IT and A/V support experience

Proven proficient multimedia A/V skills including but not limited to A/V system installation, configuration and operation

Proven advanced working knowledge of Microsoft Windows

Proven advanced working knowledge of PC and laptop hardware installations and troubleshooting

Education:

High School degree or equivalent

Preferred Education, Experience, & Skills
Certified Technology Specialist (CTS) certification

Pay Information
Full-Time Salary Range: $45978 - $73564

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Job Ident #: 115084BR

Company Details

BAE Systems

1601 Research Blvd
Rockville, Maryland 20850 USA
www.baesystems.jobs

BAE Systems is a premier global defense and security company with approximately 100,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions...

Benefits:
Competitive

Supported Manufacturers:
Various

Supported Models:

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Job Info

Location

Anniston, Alabama, United States

Type

Permanent

Company Details

BAE Systems

1601 Research Blvd
Rockville, Maryland 20850 USA
www.baesystems.jobs