Desktop Support Technician

Job Description:

Job Description
This is a Desktop support position. Provide on-site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end-user community. Support includes break/fix issues, general requests, operating system patch remediation, PC refresh based on company lifecycle standards and general tier 2 desktop support. Provide basic desk VoIP telephone support. Provide mobile device support to include iPhone/ iPad/ Droid. Resolve printer issues namely toner replacement, paper jams and printer maintenance. Update asset inventory via ticketing system database. Working knowledge and experience with Active directory. Utilize Remote application software to provide service to both on-site and off-site users. May provide minor training to customer support personnel. Patching support for lab standalone systems.

Job Requirements:

Required Education, Experience, & Skills
Proficient in MS Office products including M365
Proficient with a variety of MS Operating Systems: Win11, Win10
Troubleshooting skills for applications running on MS Windows based platforms (office, browsers, printers, etc)
Basic understanding of networks
Experience with Microsoft Active Directory
Knowledge in Asset Management
Excellent customer service skills
Excellent communication skills – oral and written
Ability to work well with others in a team environment
Adheres to standards as defined in Standard Operating Procedures

Preferred Education, Experience, & Skills
Knowledge of Service Now.
Associate's degree preferred

Pay Information
Full-Time Salary Range: $51086 - $81738

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Job Ident #: 115990BR

Company Details

BAE Systems

1601 Research Blvd
Rockville, Maryland 20850 USA
www.baesystems.jobs

BAE Systems is a premier global defense and security company with approximately 100,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions...

Benefits:
Competitive

Supported Manufacturers:
Various

Supported Models:

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Job Info

Location

York, Pennsylvania, United States

Type

Permanent

Company Details

BAE Systems

1601 Research Blvd
Rockville, Maryland 20850 USA
www.baesystems.jobs