We have an exciting new opportunity for a Digital Product Owner to join our Digital Experience Team and be the key link between the commercial & operational functions with the IT delivery teams, who always puts the customer at the heart of everything they do.
You will own & deliver areas of easyJet’s web products and experiences for our customers, driving commercial return and increased customer engagement & satisfaction.
You’ll champion best practice and the role our digital channels can play in our commercial, customer & operations programmes while driving the implementation of feature developments through collaborative working with internal and external partners, putting customer insight/analytics at the heart of our thinking.
This is a permanent role, based in Luton. (Hybrid Working)
Key Accountabilities
- A hands-on, creative person with previous experience in delivering digital products and experiences in an agile environment.
- A user-focused individual who keeps the customer at the heart of everything you do, while demonstrating strong commercial and operational awareness.
- Data-driven in your approach, basing decisions on facts rather than opinions.
- Strong background in both quantitative and qualitative user research and testing.
- Experience in ecommerce journeys, with understanding of trading pressures, customer and operational impacts.
- Brings solid product experience, with a deep understanding of the end-to-end lifecycle from discovery throught to delivery and iteration.
- A people person who actively seeks out and collaborates with a range of stakeholders across the business.
- Self-motivated and results-driven, with a “take charge” attitude to manage the full development cycle of a product.
- Agile and innovative, with the tenacity to thrive in a constantly changing environment.
- Able to balance marketing, technology, analytics and experimentation at all times.
- Strong presentation and influencing skills.
- Outstanding networking skills to work across teams and departments
