We are looking for an Employee Services Professional with a strong administration background to join a busy team for a large defence company in Preston. This is a great opportunity to work for a global company.
As an Employee Services Professional, you will be responding to queries and handling requests for service via telephone and email, providing advice and guidance relating to HR processes handled by the Employee Services Team, which includes but is not limited to Exit,
Retirement, Fixed Term Contract Expiry, Work Life Integration, Central Correspondence and Central Filer activities.
Role Responsibilities
• Providing advice on services and offering support with minimal supervision, following established methods and procedures, but on occasion judgement may need to be exercised.
• Handling requests which relate to Employee Services processes to agreed service level specifications and accuracy measures
• Achievement of individual and team quality performance measures and standards
• Responding to and resolving email and telephone queries and providing relevant advice, in line with policy.
• Taking ownership and responsibility of requests and queries from initial request to resolution.
• Building and developing effective and collaborative relationships with colleagues and customers
• Ensuring procedures and policies are adhered to, including data protection and confidentiality guidelines
• Supporting continuous improvement projects and implementation of new processes within the Employee Services Team.
Typical Knowledge, Skills and Qualification Requirements
• Customer Service experience ideally with prior administration experience
• Knowledge of HR administration is desirable
• Excellent interpersonal, teamwork and communication skills
• Self-motivated, enthusiastic team player with a positive ‘can do’ attitude
• Ability to prioritise and organise own workload
• Ability to follow policies and procedures.
• Ability to build excellent relationships
• Intermediate IT skills, in particular MS Word and MS Excel
• Good standard of education
The Employee Services Team:
Employee Services is an integral part of the Shared Services business, it is a dynamic and passionate team with the customer at the heart of everything we do.
If you would like the opportunity to work in a fast paced environment, have the drive to exceed customer expectations along with strong attention to detail we would like to hear from you.
Morson is acting as a recruitment business in relation to this vacancy
Administration filing e-filing GDPR secretarial data entry data input Excel Word Outlook Access MS Office booking system business support database management document control employee services customer services HR administration