Executive Cargo

Manager, Cargo & DG Coordinator

To support the safe, secure, and efficient execution of cargo and Dangerous Goods operations by coordinating day-to-day activities, ensuring compliance with regulatory and company requirements, monitoring service providers’ performance, and facilitating effective communication among internal and external stakeholders.

• Support and uphold Firefly’s safety and security policies, procedures, and operational standards related to cargo and Dangerous Goods (DG) operations.
• Ensure all cargo acceptance, handling, storage, documentation, and aircraft uplift activities comply with CAAM regulations, ICAO Technical Instructions, IATA Dangerous Goods Regulations (DGR), and Company manuals.
• Promote a strong safety culture by proactively identifying operational risks and ensuring adherence to Safety Management System (SMS) principles.
• Ensure proper acceptance checks, documentation verification, spaning, labeling, segregation, and loading of Dangerous Goods in accordance with applicable regulations.
• Verify that personnel involved in cargo and DG handling meet competency requirements, including CBTA-DGR training, certification validity, and recurrent training compliance.
• Support audits, inspections, and internal compliance checks related to DG operations.
• Assist in monitoring cargo operational performance, including on-time uplift, mishandling rates, service delivery standards, and irregularities.
• Oversee performance of appointed cargo agents and ground handling providers to ensure contractual and regulatory compliance.
• Recommend process improvements to enhance operational efficiency and service reliability.
• Identify, document, and report operational hazards, non-compliances, and safety occurrences.
• Support investigations, root cause analysis, and implementation of corrective and preventive actions (CAPA).
• Liaise with external stakeholders such as ground handling agents, cargo agents, freight forwarders, and regulatory authorities on operational matters.
• Maintain accurate cargo operational records, reports, manuals, and documentation to support audits and regulatory inspections.
• Support initiatives to enhance cargo operational standards, compliance controls, and service quality performance.
• Contribute to process reviews and implementation of best practices in cargo and DG handling.

• Perform any other duties or special assignments as directed by the Manager or Head of Ground Operations to support departmental and corporate objectives

• SPM, Diploma or Bachelor’s Degree in Aviation Management, Logistics, Supply Chain Management, or a related field
• Minimum 2–3 years of experience in airline cargo operations, ground handling, or airport services

• Knowledge of cargo handling processes and Dangerous Goods regulations (IATA DGR, ICAO, CAAM).
• Good analytical, problem-solving, and decision-making skills.
• Effective communication and coordination skills.
• Ability to work independently with minimal supervision and escalate issues appropriately

• Leadership oriented
• Strong Communication Skills
• People centric
• High emotional intelligence
• Operationally disciplines
• Customer Focused