Job Description

• Preparing customized partner integration documentation tailored to each partners needs

• Involve in calls to introduce the partners to the company systems & processes
  and propose a relevant solution in terms of the integration.

• Overseeing the collection and verification of required partner and internal documents (legal agreements, termsheet, etc.).

Internal Collaboration:

• Work closely with cross-functional teams (commercial and tech) to ensure
  seamless partner onboarding.

• Coordinating with relevant departments to address partner queries and resolve issues promptly. 

Monitoring and Servicing:

• Execute monthly reconciliation (if necessary), validate monthly invoices, and
  investigate any monthly points fulfillment issues.

• Handling email escalations from partners on any system or points-related
  issues and providing solutions.

• Campaign/Ad hoc Points fulfillment

Development of process and procedures

• Creating/updating the current/new process and procedures from time to time following any changes.

Additional Responsibilities

Product/Voucher Setup

• Assisting in the product/voucher setup in our VMS system

Internal Campaign Points Fulfilment

• Assisting in manual points fulfillment for campaigns run by various departments (commercial, spaneting, etc)

Member Escalation Emails

• Manage inbound emails to identify and address customer needs, providing relevant answers to questions.

Undertake any other duties assigned by Management from time to time
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.