Experienced Customer Training Professional
Honeywell Aerospace •
Duluth, Georgia, United States
Position Type: Permanent
Job Description:
Join a team recognized for leadership, innovation and diversityCustomer Training Professional
The individual will work as part of the HBT CX Learning & Enablement team and will be responsible for delivery and development of customer technical training supporting our Commercial Fire integrators in North America
Key Responsibilities:
- Delivery of face to face and virtual classroom technical training for Commercial Fire customers, ensuring best in class delivery through customer satisfaction survey.
- Ensure quality of training content remains relevant, acting upon customer feedback to drive improvements in training offerings.
- Support Learning & Enablement new training development programs by acting as subject matter expert validating content and course structures.
- As required develop and deliver bespoke customer trainings either via virtual classroom or at customer premises.
- Identify learning development paths for students attending classes, encourages up take of further Honeywell training through awareness of Learning & Enablement offerings across Honeywell Building Technologies.
- Participate and contribute to team meetings and other company meetings across the Honeywell organization.
- Ensuring the achievement of all individual and team targets and KPIs.
Key Result areas:
- Achieve Learning & Enablement KPI for Customer Satisfactionin training.
- Honeywell Learning & Enablement seen as best in classthrough VOC and feedback.
- Champion of training quality - proactive identification ofenhancement opportunities.
- Development of strong inter-departmental relationships.
MUSTHAVE:
- Teaching or training experience
- Fire industry product experience
- Hands on experience fire and life safety solutions
- Experience virtual platforms such as Zoom and Teams
WE VALUE:
- NICET certification
- Field tech service experience
- Associate technical degree
- Experience with Notifier, Fire-Lite, or Silent Night products
Job Ident #:
HRD228437
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