WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We donβt just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95 of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
WHAT YOU WILL DO:
- Analyze the technical requirements and work on the Solution design.
- Implementation and development of the requirements received for ITSM, ITOM, CSM, SPM Products and NowPlatform Capabilities and Integrations
- Ensure the requirements are delivered on time as per Sprint timelines.
- Document technical design and acceptance criteria for the requirements
- Configuration and Customization of ServiceNow platform by following the technical best practices and maintaining platform health.
- ServiceNow Platform upgrades and maintenance activities such as periodic cloning, features deprecation remediation, Patches, data import etc.
- Incidents support to restore all features and functionalities if any issue reported.
- Share and implement innovative ideas in align with our organization roadmap.
Qualifications
WHO YOU ARE
- At least 5 years of hands-on experience implementing and configuring ServiceNow ITSM applications
- Implementation experience in any one of the products CSM, ITOM or SPM apart from ITSM.
- Configuration and Customization of the platform using Server and Client-side scripting (Business rules, script includes, Client Scripts, Notifications, UI actions, ACLs etc.)
- Strong knowledge of platform administration activities including but not limited to form tailoring, workflow administration, report setup, data imports, system clones and version upgrades.
- Experience in building Service catalog items, record producers, order guides and workflows.
- Good at integrating ServiceNow with other 3rd party applications using inbound and outbound web services.
- Experience with ITOM Visibility such as Discovery, CMDB and CSDM Framework
- Knowledge of ITSM processes and key functionalities
- Knowledge of NowExperience Framework, Workspaces and Mobile Applications
- Certified ServiceNow Administrator (CSA) and Certified Application Developer (CAD)
WHO YOU ARE
- ITIL v4 certified,
- Any Implementation Specialist Certifications (CIS)
- Knowledge of AngularJS, HTML and CSS
- Knowledge of software development lifecycle (SDLC) and Agile Way of Working
- Experience with tools such as: Eclipse, ANT, Bitbucket, Jira, Confluence
WHAT WE OFFERWere all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.
π‘ Flex Week: Work from home up to 2 days/week (depending on your teams needs)
β° Flex Day: Make your workday suit your life and plans.
π Flex-Location: Take up to 30 days a year to work from any location in the world.
πΏ Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
π Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
π Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
