Global Ticketing Advisor – Virgin Atlantic Holidays

Job Description:

Salary: 27,986 plus excellent benefits including staff travel flights

Hours: 37.5 per week (Mon - Fri 0900 - 1700 and some weekends)

Location: Hybrid. 2-3 days a week at the VHQ, Crawley, West Sussex

Contract: Permanent, Full Time

Closing Date: Sunday 18th May 2025

In a nutshell

Ready to take your career to new heights? Join our Virgin Atlantic Holidays Global Ticketing Services (GTS) team in Crawley!

Were looking for a Global Ticketing Services Advisor, who thrives in a fast-paced environment and is passionate about delivering seamless travel experiences. In this role, youll be the backbone of our ticketing operations, ensuring that flight tickets are issued and re-issued efficiently while mastering queue management with precision.

You’ll also be a key player in driving cost discipline and ensuring airline-specific issuing guidance is met. Beyond the day-to-day, youll lead the charge in improving ticketing functions across Virgin Atlantic Holidays GDS platforms (Amadeus & our in-house system, TravelBox). Whether its managing queues, staying ahead of IATA regulations, adapting to airline policy updates, or refining internal systems, youll be instrumental in keeping us at the forefront of travel innovation.

As a trusted advisor, youll provide specialist guidance and unwavering support to our customer-facing and back-office teams, making sure they have the insights needed to deliver exceptional service!

Day to day

Some more of your key responsibilities will be:

Ensure the accurate and timely issuance and reissuance of flight tickets, while effectively managing all ticketing queues in accordance with airline-specific issuing guidelines and cost discipline requirements
Provide consistent, specialist guidance and support via email to various customer-facing and back-office teams, ensuring clarity and adherence to established protocols
Process and prioritise assigned queues, focusing on Passenger Name Records (PNRs) with urgent time constraints. This includes managing PNRs with same-day ticketing deadlines, identifying and resolving duplicate bookings, and actioning itinerary modifications as necessary
Collaborate with the Groups Team to facilitate ticketing for group bookings based on email instructions
Ensure the correct application of fares, taxes, and passenger-type classifications
Execute post-ticketing adjustments, including modifications to travel dates and passenger names, applying relevant fees as required

About you

This is an exciting opportunity to work in a multifaceted and agile environment, where we will support and develop you along the way! Are you a self-motivated individual with the ability to multi-task and take accountability? In addition to the above, wed like for our successful candidate to have the following:

Strong ability to actively listen and interpret information accurately, applying logical and factual analysis
Excellent verbal and written communication skills, ensuring clarity and professionalism in all interactions
Proficiency in TravelBox, Amadeus or similar reservation management systems, with a strong understanding of operational processes
Familiarity with Global Distribution Systems (Amadeus/AIR4) is advantageous, but not essential
Effective team player with a collaborative approach to achieving business goals and objectives
Strong planning and organisational skills to manage priorities efficiently
Ability to apply persuasion and influence to support decision-making and problem resolution
Skilled in identifying and resolving problems effectively, ensuring seamless operations
Comprehensive knowledge of the Customer Centre and Virgin Atlantic Holidays (VAH) policies and procedures

If the above sounds like you, then wed love you to hear from you! If successful, interviews will be planned from 26th to 29th May at our VHQ headquarters in Crawley, West Sussex with a start date of mid-July 2025.

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here

Be yourself

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitmentfly.virgin.com) feeling confident that we’ve got your individual considerations covered.

Job Ident #: 2755

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en

Virgin Atlantic uses a mixed fleet of Airbus and Boeing wide-body aircraft and operates to destinations in North America, the Caribbean, Africa, the Middle East and Asia from its main hub at London–Heathrow, and its secondary hub at Manchester

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Job Info

Location

Crawley , England, United Kingdom

Type

Permanent

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en