How youll help us Keep Climbing (overview & key responsibilities) Delta Air Lines Human Resources team is amid a multi-year HR transformation. We are seeking an experienced HR Solutions Partner to join our HR Innovation and Employee Experience team in the Atlanta office. The role is ideal for a high performing professional with a deep functional and technical understanding of HR systems (e.g., SAP HCM, SuccessFactors) and data, employee experience, and a passion for driving continuous improvement. The ideal candidate thrives in a fast-paced environment, leverages data-driven insights to inform decision-making, and is well versed in agile methods and design thinking having served as a product owner. Partnering closely with business and IT stakeholders, this role will collaborate to deliver modernization and deployment of intuitive and impactful tools that empower employees and elevate the experience across the enterprise.Summary of responsibilities (not comprehensive of all tasks): Serves as the driving and leading systems expert that is identified to reduce defects, increase efficiency, and move strategic initiatives and projects forward. Partners closely with the broader HR Innovation and Employee Experience team, solution partners, and Business users to define business requirements, assess technology needs, and drive the continuous improvement of HR product features in-line with a unified release strategy. Aids work stream in driving towards enhanced experience and functionality as it relates to HR applications including but not limited to experience providing functional and technical support for SAP HCM modules, including Personnel Administration, Benefits, Payroll, and SuccessFactors Compensation. Collaborates with many teams including networking, database, storage/backup, development, IT operations, and business operations to resolve complex escalations/issues involving multiple processes/systems, including analysis of HR applications and components to identify root cause and ideate viable solutions. Collaborates with other Delta IT groups to solve technical issues and establishes and monitors escalation of problems. Assists with the implementation and coordination of business process changes, data accuracy audits and end user training. Participates in HR projects as an integral part of a cross-functional team to support the delivery for HR Services. Works with HR COEs, HR Services COEs, Divisional SMEs, Leadership and Technology partners to rollout plans for deployment of new products and features, as well as coordinates and prioritizes system defect resolution and enhancements. Supports the development and maintenance of product roadmaps and feature definitions. Assesses and presents business value, risks, and intent behind new products and features to stakeholders. Performs complex work operating various data applications and collects information, analyzes data, and generates reports. Accountable for aiding in the successful operationalization and continuous improvement of product features. Provides input in the configuration or modification of currently established processes and procedures to drive efficiency. Proactively data mines system jobs, reports and interfaces for systematic issues, potential issues, process improvements and automations. Ensures all processes comply with Delta’s policies and procedures and applies best practice standards throughout product lifecycle. Practices safety-conscious behaviors in all operational processes and procedures.
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9 New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31) In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period 10 paid holidays per calendar year Birthing parents are eligible for 12-weeks of paid maternity/parental leave Non-birthing parents are eligible for 2-weeks of paid parental leave Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family members Career development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies Recognition rewards and awards through the platform Unstoppable Together Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications) Bachelors degree or equivalent work experience plus 5+ years of experience working as a Lead in service delivery roles with an emphasis on systems configuration; master’s degree in business or an applicable technical field is preferred, plus 3+ years of the above experience; without a degree, at least 7 years of the above experience is required. Must have extensive knowledge of HR data, processes and systems integrations, exposure to varying systems implementation methodologies (Agile, Waterfall, etc.) is required. Must have deep product expertise, exposure to varying system automation tools and technologies. Previous experience in the end-to-end implementations of SAP HCM modules, including Personnel Administration, Benefits, Payroll, Time Management, and SuccessFactors Compensation (Base & Variable Pay), Employee Central preferred. Must have prior experience strategically cultivating and supporting solutions, working both independently & within a team environment. Must have demonstrated experience communicating technical concepts and processes using clear, simple language and visuals, as well as implementing and executing high-impact projects across a matrixed organization. A demonstrated ability to effectively plan, set priorities, allocate resources, and manage several complex product releases simultaneously while working in a fast-paced environment to deliver results is required. (If transferring internally) Must be performing satisfactorily in current position. Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications) Experience working in a fast-paced, multinational technology company is a plus. Demonstrated excellent customer service skills; ability to build strong formal and information relationships. Demonstrated excellent written and verbal communication skills, with the ability to transition smoothly between technical and business vernacular, tailoring communications to the audience.