dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If youre inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

dnata Singapore is one of the longest standing and most comprehensive operations in the dnata portfolio. Providing a full suite of services from cargo handling and ground handling to travel services, dnata Singapore ships, connects, feeds and entertains travellers connecting to and through Changi Airport.

As a Head of Commercial, dnata Singapore, you will be a key integrator, connecting functions and product lines including Ground Handling and Cargo, to ensure dnatas commercial and technical expertise effectively addresses customer and business needs, whilst driving solutions across the broader value chain.

This is a full time, permanent role, based in our Singapore office.

In this role, you will:

• Negotiate complex and high-value contracts, ensuring a quality-driven approach rather than commoditisation
• Cultivate long-term, trust-based relationships with customers, authorities, business partners and stakeholders to strengthen dnata’s local and global reputation
• Lead customer satisfaction efforts, overseeing Net Promoter Scores and Customer Satisfaction surveys, with a focus on continuous improvement
• Mentor and develop the dnata Singapore Commercial team, fostering accountability, empowerment and high performance aligned with the company’s value proposition
• Maintain the highest standards by ensuring policies, governance and legal frameworks are clearly communicated and consistently adhered to, safeguarding shareholder interests and brand integrity
• Represent dnata as a brand ambassador, ensuring alignment with corporate values and strategy during public engagements and official appearances.

To be considered for the role, you must meet the below requirements:

• Bachelor’s degree and/or relevant professional qualification and/or equivalent experience
• Proven track record of 5+ years working in an operational or commercial role in aviation (or equivalent/adjacent sector e.g logistics), managing a multi-customer product.
• Strong influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective business leadership best practice.
• Able to handle sensitive information with discretion and to maintain confidentiality at all times
• Outstanding influencing and negotiation skills with strong analytical and problem-solving abilities
• Excellent communication, interpersonal and presentation skills

You’ll have an edge if you have:

• Exposure to and/or understanding of IATA standard contracts
• A professional leadership qualification, with a focus on negotiation skills.

At dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline
Emirates Group is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group

Join our growing team and enjoy a competitive remuneration package.

Find out more about working with us in our website www.emirates.com/careers