Role Introduction
Reports to : Director Customer Travel
To enable Customer Travel (CT) to be a digital leader by creating and managing a digital transformation roadmap and delivering relevant initiatives.
Key Responsibilities
Digital Strategy and Transformation Roadmap
- Develop a CT digital strategy. Create and maintain a digital transformation roadmap with CT BUs, DGT and IT
- Facilitate the prioritization of department digital projects with reference to the strategic objectives of Customer Travel. Facilitate CT BUs to deliver these projects
- Identify cross-departmental synergies and lead these projects with CT BU SMEs to realize transformational changes and benefits
- Conduct the annual digital maturity assessment for CT to evaluate the progress of digital transformation and identify opportunities for continuous improvement
Analytics and Insights
- Identify business opportunities that generate actionable insights for CT BUs from collecting new sources of data or utilizing unused data in the organization
- Review current analytics practices and tools to continuously improve their efficacy
Thought Leadership and Advisory
- Be the CT Thought Leader in digital technologies. Represent and promote Cathay CT’s efforts in driving digital transformation at external events
- Proactively understand DGT’s latest capabilities and tools to propose experiments and application in CT BUs. Facilitate discussion and resolution of issues with DGT
Culture and Change
- Inspire a strong data-driven, digital and innovation culture in CT
- Accelerate change by facilitating our people to obtain relevant tools, skills and mindset
Requirements
- 10+ years of progressive experience in travel, digital transformation, or customer experience domains
- 8+ years of leadership experience in the aviation industry
- Expertise in Customer & Commercial departments or IT & Digital departments is a plus
- Bachelor’s degree or above in a relevant field such as Business Administration, Data Science, Aviation Management, or Digital Transformation
- Strategic thinking and ability to comprehend the big picture
- Innovative mindset with proven ability to challenge the status quo
- Complex project management and change management experience. PMP and LEAN certification is a plus
- Understanding of the latest digital technology landscape, trends and tools
- Communications, stakeholder management and influencing skills
- Cross-functional team player strong at collaboration and inspire trust
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
