IT Support Technician II

Job Description:

DPP is seeking an IT Support Technician for an opportunity in Englewood, Colorado.

Location: Onsite in Englewood, CO
Duration: 9 months, W2 position

Position summary:

DPP is seeking a high-energy IT Support Technician with a strong customer service mindset and a passion for delivering excellent technical solutions.
This role emphasizes customer and solution ownership, proactive engagement, and a commitment to quality service.
The ideal candidate is team-oriented, communicates effectively with end users, and excels at translating business needs into practical technical solutions.
A solid foundation in current IT standards and strong troubleshooting skills are essential to ensuring consistent, high-level customer satisfaction.

Responsibilities:

Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.
Provide basic network support ensuring desktop and other networked peripherals full connectivity.
Perform preventative maintenance and setup for a variety of computer-related equipment and locations, including audio-visual conferencing systems and conference rooms.
Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enters, prioritizes, tracks, monitors, updates and follow-ups and closes all tickets received via the IT Service Desk tracking system, telephone calls and/or personnel “walk-ups”.
Support organizational efforts and maintain policies and procedures in the IT Department.
Assist with the creation and maintenance of local site IT systems documentation.

Education/equivalency:

Associate degree in a related field of study with 2 or more years of relevant experience
Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.

Interested? Learn more:
Click the apply button or contact our recruiter Jacquelyn at Jacquelyn.Kanedppit.com to learn more about this position (26-00068).

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

Job Ident #: 26-00068

Company Details

DP Professionals

3741 Landmark Drive
Suite 200
Columbia, South Carolina 29204 USA
www.dppit.com/

DPP® specializes in placing highly qualified information technology professionals in both contingent and direct hire opportunities in private industries such as healthcare, insurance, banking, utilities, energy, manufacturing, federal and state government...

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Job Info

Location

Englewood, Colorado, United States

Type

Permanent

Company Details

DP Professionals

3741 Landmark Drive
Suite 200
Columbia, South Carolina 29204 USA
www.dppit.com/