Our new global headquarters is conveniently located in Irvine, CA near John Wayne Airport in the Park Place development. For our onsite and hybrid employees you will be able to enjoy amenities such as access to many restaurants and shops, running trails, a fitness deck, outdoor seating, dry cleaning, car wash, free garage parking, car charging stations, shuttle service for train commuters, outdoor games like bocce, horseshoes, gaming tables, pickle ball, and basketball. For more information on Park Place visit parkplaceirvine.com.
Who We Are:
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is 1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!
How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.
If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.
The Position:
JOB SUMMARY
- The Technician I, End User Support Services role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
MAJOR RESPONSIBILITIES.
- TECHNICAL SUPPORT
- Troubleshoot, diagnose and resolve standard user support hardware and tier 1 and tier 2 software problems including end-user telephony, PCs and enterprise data servers.
- Install, configure, deploy, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
- Ensure that IT systems comply with established policies, standards, licensing agreements, and configuration guidelines.
- Receive, prioritize, respond to, document, and actively resolve end user Mac and PC and/or hardware requests.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests.
- Accurately document instances of hardware failure, repair, installation, and removal.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Liaise with, and provide training and support to, end users and staff on computer
- Perform on-site analysis, diagnosis, and resolution of complex Mac and PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
- PROJECTS
- Participate in projects and key process improvement initiatives for all IT environments throughout the organization.
- Support non-Windows and Windows operating environments.
- Support all telephony environments including VOIP and Cellular.
The hourly wage range of $22.60 – $37.98 is just one component of Panasonic’s total package. The final offer amount may vary based on factors including but not limited to individual’s knowledge, skills, experience, and location. In addition, this role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.
What We’re Looking For:
EDUCATION/EXPERIENCE REQUIREMENTS
- Minimum 1 year IT Customer Services experience.
- Bachelors Degree in related field and/or Certification. A 2-year degree or certification with a combination of experience may be substituted in lieu of a bachelors degree.
- Industry certifications, such as MCSA, MCSE, ITIL, etc. are very desirable
KNOWLEDGE/SKILL REQUIREMENTS
- Expert technical knowledge of network and PC hardware, including Windows 7, Windows 10 and Mac OS X.
- Strong Technical IT experience and problem solving within a technical team environment Enterprise migration and deployment experience required.
- Demonstrable strong customer service skills and interpersonal skills.
- Technical knowledge of internal computing and telephony components.
- Working technical knowledge of current network protocols, operating systems, and standards, including AD, File Services, Print Services, IP, DHCP, DNS, WINS, PC Image deployment, McAfee Endpoint, KACE, VMware and Citrix clients.
- Excellent written and oral communication skills.
- Knowledge of endpoint (computers, tablets, smart phones) architecture build methodologies
- Ability to conduct research into issues and products as required.
- Ability to present ideas in business-friendly and user-friendly language.
- Experience working in a team-oriented, collaborative environment.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Working knowledge of a range of diagnostic utilities, including WireShark, Registry, Virus, Spyware and Adware tools.
- Able to read and understand technical manuals, procedural documentation.
- Ability to conduct research into Mac and PC issues and products as required.
- Able to setup video conferencing calls either via Skype or in-house conference units.
OTHER REQUIREMENTS
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
- Lifting and transporting of moderately heavy objects (approximately 50 lbs.), such as computers and peripherals.
Our Principles:
Contribution to Society Fairness & Honesty Cooperation & Team Spirit Untiring Effort for Improvement Courtesy & Humility Adaptability Gratitude
What We Offer:
• At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.
• Paid time off: Exempt Salaried employees receive flexible paid time off. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.
• Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.
• 401K with 50 match on up to 8 contribution, full vested from day 1.
• Washington residents only are eligible for: Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program.
• Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.
All applicants are subject to Company policies, third party customer and worksite requirements, and government requirements, regarding vaccination and/or testing for COVID-19. Where permitted by applicable law, applicants may be required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment, unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance. While the Company strongly encourages COVID-19 vaccinations, it may require vaccination and/or testing for positions in which third party customer, worksite, or government requirements apply, in accordance with applicable law. At those locations where requirements apply, exemptions will be considered based on applicable law.
Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporate.
