Launch Your IT Career with PDS Tech Commercial
Location: Cincinnati, OH Payrate: $25/hour Rotating schedule: Details below
Make an Impact Where Technology Meets Industry Excellence
PDS Tech Commercial is partnering with a leader in the steel manufacturing industry to hire an IT Technician for the Infrastructure Team. In this role, you will serve as the front line of technical support, ensuring teammates across the organization stay connected, productive, and supported. This is an excellent opportunity for someone who enjoys problem-solving, working with people, and building a strong foundation in IT.
MUST be available to work following schedule:
Rotating Schedule every 10 weeks:
6 weeks of 1st shift – 6AM – 3PM or 6AM – 5PM depending on 8 hr or 10 hr shift
3 weeks on 2nd shift – 1PM – 10PM or 11AM depending on 8 hr or 10 hr shift
1 week on 3rd shift – 10PM – 6AM working remote from home
1 weekend shift working day 6AM – 6PM remotely
1 weekend shift working nights 6PM-6AM remotely
What You’ll Do Day-to-Day
Manage and resolve IT help desk requests via calls, emails, chats, and ticketing systems
Troubleshoot hardware and software issues, including diagnostics and problem resolution
Communicate effectively with both technical and non-technical users, explaining issues and solutions clearly
Escalate complex technical issues to Tier 2 support teams when needed
Perform account management tasks such as password resets, account unlocks, and user verification
Follow established IT procedures, standards, and best practices
Assist with IT projects and initiatives as needed
Participate in an on-call rotation to support urgent after-hours issues
Uphold and promote safety policies, procedures, and standards at all times
What You Bring
Minimum Qualifications:
High school diploma required; associate degree in a related field preferred
Ability to quickly learn new skills within the first 90 days
Strong customer service skills and a user-first mindset
1–2 years of help desk and/or customer support experience preferred
Basic understanding of IT concepts, including WAN/LAN and networking fundamentals
Experience with Microsoft Office applications
Strong work ethic, reliability, and personal accountability
Excellent verbal and written communication skills
Detail-oriented with strong critical thinking and active listening skills
Self-starter with the ability to stay motivated independently
Ability to work in a fast-paced environment
Ability to lift up to 25 lbs
Flexibility to support a 24/7 operation
Preferred Qualifications:
Ready to Apply?
If you are a motivated, detail-oriented individual ready to grow your IT career, we encourage you to apply today. Join PDS Tech Commercial and play a key role in supporting the technology that powers a leading manufacturing organization.
Submit your application now to get started.
Pay Details: $25.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
