Instructor Passenger Services

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

The Instructor Passenger Services provides safety, security and procedural training for airport customer service agents with regard to passenger ground handling and customer service.  This would include both initial and recurrent training requirements. Monitors training records.  Instructs personnel on new procedures, WFS and government safety and security policies, regulations, and directives, and conducts audits.
Update local training manuals and SOPs as required.  Responsibilities for this position may also include computer data entry; preparation or oversight of flight documents; interfaces with Transportation Safety Administration, Federal Aviation Administration, local airport authority, and U.S. Customs & Border Patrol U.S. Customs; monitoring of flight and passenger documentation and compliance of passenger processing procedures with applicable air carrier and Department of Transportation regulations. Successful candidate will be based at their station, however primary job function will to be to support training efforts. Reports corporate training

• Ability to speak clearly and be understood.  
• Work with little or no supervision. 
• Ability to work with all levels of management in communicating issues and making presentations. 
• Reports to work on a regular and timely basis. 
• Must be able to perform the following functions in variable weather and environmental conditions: 

• Must be knowledgeable in all Federal Air Regulations pertaining to passenger ground handling operations and all Worldwide Flight Services procedures
• 2 years customer service experience required. Preferably in airline/hospitality industry.
• Comply with WFS site security plan.
• Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS reporting program. 

• Must possess leadership qualities.
• Requires strong oral and written communications skills, excellent presentation and interpersonal skills.  
• Ability to read, write, fluently speak and understand the English language.  
• Current working knowledge of computer systems.   
• Current office/ warehouse operational working experience preferred. 

• Push, pull, bend, stoop, twist, turn, reach, crawl, or grip as necessary to demonstrate job functions and operate required equipment. 
• Work in restricted spaces as necessary to demonstrate job functions.  
• Ability to lift 35 lbs. 
• Work in a high noise level environment. 

• Want your pay in advance?  Access up to 50 of earned wages before payday and get paid up to two days early through the Branch app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.