Are you someone who thrives on structure and enjoys being at the heart of airline operations? Do you have a talent for connecting partners, optimizing processes, and making things happen? If so, the Manager Operations – External Production role might be the perfect fit for you!
As a key part of SAS Airline Operations, you will oversee the development and execution of our external production platform, ensuring efficiency, compliance, and strong collaboration with our partners – all to deliver a seamless travel experience for our customers.
In this dynamic role, you will:
General responsibilities
Support the VP Airline Operations in tactical and operational development (up to 18 months horizon).
Conduct analysis, modelling, and documentation.
Establish the yearly Tactical Implementation Plan and represent External Production internally and externally.
Governance & Business Development
Develop governance structures between SAS and external partners.
Maintain the External Production Playbook and team site.
Manage wet lease contracts, supplier training concepts, and business reviews.
Ensure regulatory compliance and oversee supplier phase-in/out processes.
Planning & Operational
Secure standards for Traffic Planning Elements (TPE) and manage the Plan-to-Execution process.
Analyze traffic planning adherence, develop KPIs, and run the yearly planning cycle.
Monitor daily operations, automate performance reporting, and lead operational meetings.
Ensure SLA/KPI follow-up, visualize performance, and address operational issues with partners.
Service Delivery & Collaboration
Monitor supplier service delivery and conduct regular reviews.
Coordinate internal stakeholder activities and manage performance reporting.
Represent External Production in cross-functional forums and manage relations with SAS central support functions.
Present project results and business cases to internal and external stakeholders.
You will join the Airline Operations business unit, reporting to the VP Airline Operations. You’ll work closely with colleagues across Network Management, Safety & Quality, Inflight, Ground Operations, and other central functions, while building strong partnerships with external suppliers. Our team values collaboration, innovation, and a commitment to excellence – we thrive in a dynamic environment where structure and creativity go hand in hand.
Strong ability to analyze and structure complex planning material.
Experience managing supplier relations, agreements, and negotiations.
A background in aviation or other complex operational industries.
Excellent communication skills, with the ability to build sustainable relationships.
Strong stakeholder management and cross-functional leadership skills.
Change management experience and the ability to create structure in a changing environment.
High drive, integrity, and a problem-solving mindset.
Proficiency in O365 (Teams, Excel, PowerPoint, Word, Forms); Power BI skills are a plus.
Fluency in English and at least one Scandinavian language.
Education & Experience:
Bachelor’s degree in Business, Engineering, or Law – or equivalent experience.
5–8 years of professional experience, preferably in the airline industry.
Minimum 5 years of experience in contract management and negotiations.
Knowledge of Lean principles and practical use of lean tools is advantageous.
At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. Working with us comes with a variety of benefits, including:
Travel Perks: Discounted travel opportunities around the world with SAS.
Health & Wellness: Access to health and wellness benefits, including fitness facilities and classes.
Discounts: Wide range of partner discounts (transportation, hotels, car rentals, airport services).
Work Environment: Our office in Frösundavik offers a vibrant workspace with a restaurant, café, and direct access to Hagaparken for outdoor activities.
Convenient Commute: Non-stop bus service to Solna station, commuter trains, and a cycle-friendly location.
At SAS, we care for each other, delight our travelers, and drive the transformation towards sustainable aviation. You’ll join a culture where we work collaboratively towards common goals, recognize contributions, and celebrate successes. We focus on safe, sustainable, and punctual execution while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work.
Come and be part of shaping the future of aviation with us!
Deadline for application: 19/09/2025 (interviews conducted continuously – we encourage you to apply as soon as possible)
Start date: As soon as possible.
Position: Full-time (100), starting with a 6-month probation period.
Location: Frösundavik, Solna (Stockholm). Hybrid remote work may be discussed with your manager.
Security check: A background check will be conducted as part of the final recruitment stage.
Come and fly with us!LI-VK1