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WELCOME TO SITA
At SITA , we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You’ll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Please submit your resume in English
ABOUT THE ROLE & TEAM
The role supports SITA BID Teams in achieving business objectives while ensuring long-term customer satisfaction through consistent quality of service. Additionally, the role maintains financial health by conducting analysis, reporting, and implementing cost optimization initiatives.
WHAT YOU WILL DO
Bid Support
- Drive the proposal of SITA standard support solutions (support model, SLA, etc.) to ensure consistent and long-term quality of service and customer satisfaction.
- Engage with clients for non-standard operational requirements to understand needs and provide tailored proposals in collaboration with Service Support Architects.
- Clearly identify and document risks and assumptions related to the identified support solution.
- Collaborate with cross-functional teams to develop accurate cost estimates and define contract schedules, including SLAs and support models. Actively support the negotiation of contractual terms with customers.
- Contribute to the preparation and submission of proposals, ensuring they meet client requirements, adhere to deadlines, and comply with legal and organizational standards.
- Track and analyze bid performance, conduct post-bid reviews, and maintain the bid support knowledge management database for continuous improvement.
Qualifications
ABOUT YOUR SKILLS
- 2-3 years of experience in customer success, or technical support roles, preferably in SaaS, IT, or service-based industries.
- Demonstrated experience in preparing client proposals, conducting spanet research, and collaborating across teams to develop support solutions.
- Proven ability to build and manage budgets, analyze trends, and deliver actionable financial insights.
- Strong experience in cross-functional collaboration and stakeholder communication.
Education
- A bachelor’s degree in business administration, Computer Science, Engineering, or a related field. Master’s degree is a plus.
- Equivalent work experience may substitute for formal education depending on the industry.
Certifications (Optional/Preferred):
- ITIL (Information Technology Infrastructure Library) certification minimum at Foundation level.
- Spanish proficiency is a asset
WHAT WE OFFER
We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex Location: Take up to 30 days a year to work from any location in the world.
🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.
🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
