Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
The ACAP (Airport Customer Assistance Program) Agent is responsible for assisting passengers
with special needs by ensuring that they are safely transported throughout the airport facility.
Job Responsibilities
• Assists both inbound and outbound passengers by physically transporting them throughout
the airport facilities
• Monitors passengers with special needs and their personal effects, while they are in the
airline terminal, airline lounges, customer care centers, shopping areas, etc.
• Conduct carry on/off as required
• Assist special needs passengers with baggage and personal effects
• Provide information to the public
• Ensure deployment of the Corporate QHSE Manual
• Operate surreys through terminal and parking facilities including passengers and personal
effects on and off the surrey
• Maintain a pleasant and professional demeanor at all times
• Maintain uniform dress code at all times
• Follow training and rules, apply correct procedures and use personal protective equipment
as instructed.
• Only perform tasks for which they are trained for. If in doubt, colleagues shall stop the
action and seek advice from the Duty Manager
• Share personal Health & Safety, Environment knowledge with others
• Report any incident, near miss, unsafe act or condition according to this manual. In case of
doubt stop the task and consult superior for guidance
• Perform duties conscientiously, without putting themselves, others, or the environment at
risk
• All other duties associated with the job classification
Qualifications and Competencies
• SBO/MBO or equivalent
• Exceptional Customer Service and must have relevant work experience
• Experience as a passenger agent or equivalent experience in aviation field is an asset.
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable (French language is required for the locations in the
province of Quebec).
• Commitment to continuous improvement
• Self-motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather
• Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
What we offer
- Excellent workplace environment
- Excellent growth opportunities
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
Visit our website at https://careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
