Product Owner - Information Technology

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

The Product Owner - IT holds a central position in each of the product/application development cycle with an in depth solid understanding of Airlines operations. A key strategist in developing functionality, based on full understanding of specific business functions, taking into account all of the associated business & technical dependencies involved. Excellent communicator with outstanding analytical skills in order to collaborate with business users, technology teams and leadership in an Agile environment. Drives agile development & testing teams by creating detailed requirements in the form of user stories from inception to delivery. Builds vision and create roadmaps, based on business priorities, supervise and manage progress of the application work. High-level knowledge of the system design architecture to facilitate discussions needed for systematic updates to technical components, that deliver key functionalities to the user. Possesses deep knowledge of Agile/Scrum/Kanban methodologies, DevOps & Quality Assurance processes.

• Translates high level business requirements into detailed requirements (user stories) to be consumed by development pods in each sprint, while ensuring stories and features are added iteratively to the product to add overall value
• Manages a story backlog to ensure readiness of user stories for the upcoming sprint and Creates acceptance criteria that is clear, concise and actionable
• Supplies to overall definition of strategy and scope, including working with business team members to understand ‘why’ we are working on something before development begins
• Works with team members and/or business analysts to ensure that business requirements are translated into accurate, actionable user stories
• Works with User Experience (UX) analysts to verify prototypes convey story intent
• Works with Dev and QA to understand the boundaries of any given story
• Finds opportunities for improvement across product, process and team
• Analyzes data to ensure features are aligned with product goals/objectives and delivering the most business value
• Provide project support during release and implementation periods

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelor’s degree in Computer Science, Engineering, or relevant field
• 4-5 years digital experience
• 2-3 Agile/Scrum experience preferred
• 2-3 years in business analyst role preferred
• Demonstrate exceptional knowledge of SDLC processes, inputs/outputs, standards, Agile/Scrum/Kanban knowledge, DevOps processes, and business/system requirements
• High-level understanding of Cloud Computing
• Strong project organizations skill, including prioritization, planning and organization
• Able to Work with distributed teams (on shore and off)
• Ability to understand, communicate and engage effectively with multiple team members and interactions
• Strong problem-solving, listening, written and verbal communication, and decision-making skills
• Must be legally authorized to work in the United States for any employer without sponsorship

• Airline industry experience
• Prior Experience in Airport Operations and an understanding of how United Operations work
• Deep knowledge JIRA/Confluence and/or related tools

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.