The Reservations Agent – Guyana will report to the Reservations Supervisor - Guyana. The selected candidate will assist in optimising the utilisation of available aircraft space and increasing revenue by providing reservations, ticketing and related support services to passengers, travel agents, line stations, and loyalty customers. He/she will spanet all company products to potential customers. He/she will meet pre-determined sales and call targets that contribute to the company’s profitability.
KEY DELIVERABLES:
- Operational Effectiveness: Ensure effective and efficient utilisation of assigned resources towards achieving customer delivery standards and operational objectives.
- Customer Service: Continuously seeks to capitalise on opportunities to exceed the expectations of internal and external customers by placing a keen interest in understanding and effectively resolving requests in a professional and result-oriented manner.
PERSON SPECIFICATION:
You must have a minimum of five (5) CXC/GCE Ordinary Level passes, including English, Mathematics, and a minimum of two (2) years’ experience in a similar capacity, or a customer service role, is preferred.
You must be proficient in the use of MS Office and knowledgeable in a Computerised Reservations System. You will have a strong customer service orientation and be willing to work shift hours, in a fast-paced, deadline-driven environment.
You must have excellent verbal and written communication skills. Your ability to converse in Spanish or French will be regarded as an asset.
Candidates must be eligible to live and work in Guyana.
Suitable Applicants will be subject to a Pre-employment Medical, including Drug and Alcohol testing and a full Criminal Security and Background Investigation.
Please submit your application via https://careers.caribbean-airlines.com by completing a profile and attaching an up-to-date resume and copies of your academic certificates.
Address your application: “CAL Recruitment: RESERVATIONS AGENT - GUYANA”
Applications not received via the above CAL Career portal will not be acknowledged.
The closing date for receipt of all responses is 21 May 2025 at 11:59 PM
