The Reservations Agent will report to the Reservations Supervisor. The selected candidate will assist in optimising the utilisation of available aircraft space and increasing revenue by providing reservations, ticketing and related support services to passengers, travel agents, line stations, and loyalty customers. He/she will spanet all company products to potential customers. He/she will meet pre-determined sales and call targets that contribute to the company’s profitability.
KEY DELIVERABLES
- Operational Effectiveness:
Ensures effective and efficient utilisation of assigned resources towards achieving customer delivery standards and operational objectives.
Continuously seeks to capitalise on opportunities to exceed the expectations of internal and external customers by placing a keen interest in understanding and effectively resolving requests in a professional and result-oriented manner.
PERSON SPECIFICATION
You must have a minimum of five (5) CXC/GCE Ordinary Level Passes, including English and Mathematics. Prior experience in a customer service environment is preferred. You must be proficient in using Microsoft Office, Microsoft Word and Microsoft Outlook. You will have a strong customer service orientation and be willing to work shift hours in a fast-paced, deadline-driven environment.
You must have excellent verbal and written communication skills. Your ability to converse in French or Spanish will be regarded as an asset.
You must be able to work a flexible schedule, including weekends and public holidays.
You must be legally eligible to live and work in Jamaica.
Suitable Applicants will be subject to Pre-Employment Medical, Security and Background Checks.
Please complete a profile and attach an up-to-date resume, cover letter and copies of your certificates and other documents as indicated above. Applications submitted without the required documents will not be considered. Address your cover letter: “Attention: CAL Recruitment Re: Reservations Agent KIN (Jamaica)".
