Description
As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Discover Qatar’s team in Doha as a Reservation Officer.
About the Role
You will lead the DQ reservations team, provide seamless operations and excellent services to clients (B2B, Groups & MICE) and also to promote Qatar as a premium tourism destination. You will also enhance the customer service experience through formation and ongoing optimisation of operational procedures, resources utilisation, and manpower rostering (shirt work). You need to ensure that the daily business are performing according to company procedures
As part of your role, your responsibilities will be inclusive of, but not limited to the following:
- Plan optimum use of staff availability through effective job allocation and distribution of work resources in order to increase efficiency and productivity.
- Lead and monitor dedicated DQ Operations Team to ensure excellent service quality and response time.
- Monitor all the incoming mails by customer / agent / station and take appropriate actions to ensure that all requests are handled within the agreed time frame as per DQ Service Level Agreement.
- Work effectively with DQ internal teams (Sales, Product) in order to develop unique product & program proposals according to specific client requirements.
- Monitor the DQ Operations team effective use of DQ booking system, Visa Application platform, and all related systems, and escalate any issues in a timely manner.
- Assist the Line Manager in future expansion project of the Operations.
- Establish the department or teams objectives and priorities to align with and support business objectives.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
About You
- Bachelor’s degree or equivalent with minimum 3 years of job-related experience.
- Ability to multi task, and communicate well in English both written and spoken
- Proficient in MS Office and tourism back office systems.
- Success in leading teams.
- Excellent interpersonal and communication skills in English.
- Must have strong problem solving skills and be capable of leading and performing well under pressure.
- Sound organisational, financial and presentation skills.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to Apply
If you’re ready to join a progressive team and have a challenging and rewarding career, the apply now by uploading your CV and completing our quick application form.
