SENIOR AGENCY SUPPORT AGENT - NYC Onsite

Provide best in class sales support (commercial and operational) to Emirates? trade partners and customers across all channels and segments in an effort to achieve the company?s commercial targets.







Job Outline:

• Provide sales and administrative support to the commercial sales teams

• Troubleshoot trade partner inquiries, resolve problems, answer contractual queries in order to maximize sales opportunities

• Ensure timely and accurate distribution of fare rules and contracts for all sales channels and accounts. Maintain an understanding for all relevant commercial products outstanding in the marketplace.

• Provide written communication for general commercial correspondence, redirect correspondence to relevant departments and or sales colleagues where appropriate. Prepare and circulate ad hoc commercial and sales advisory notices.

• Obtain approval, keep records and provide stats for ad hoc fare amendments, ad hoc conditions of travel amendments, and other commercial activities(e.g. excess baggage, ticket/fare validity, change of class, switch on sales, skywards status matches, agent AD tickets, special agent fares, chauffeur drive, STPC bookings, expired fare waivers, Marhaba lounge passes, etc.)

• Create reservations, arrange ticketing and fare collection as directed, resolve booking problems.

• Regularly maintain and update salesforce.com

• Produce when required commercial reports using Emirates Group?s systems.

• Administer the preparations and organization of Client/Agency familiarization events, co-ordinate with other sponsoring organizations, create reservations and ensure all documentation is available to ensure the event is successful and generates incremental revenue

• Support the Agency Support Manager with Ad-hoc projects as needed