SENIOR CARGO SALES/RESERVATION AGENT - ORD

Job Purpose:

Selectively accept reservations and regularly update the reservation system in respective shifts and attend to customers and their complaints. 

Job Outline:

• Accept reservations up to final destinations using independent judgement considering all parameters like density mix, loadability, commercially important cargo and traffic trends in order to obtain optimum yield.


• Attend to customers and their complaints diligently and initiate tracer action and follow-up to maintain high service levels.


• Compile statistics relating to reservation trends, transfer connection, yield and seasonal variations to provide management relevant information.


• Quote rates and answer queries on flight, schedule, tariff and shipment status in order to provide service to customers.


• Create and update import and departure records as well as inform customers with relevant post flight status of their shipments to provide service to customers and accurate information to network stations.

10 Years schooling or equivalent 

Experience: 
3+ Years Logistics/Cargo.Other

Knowledge/skills:

• Must have knowledge of typing, telex and cargo IMP.


• Must have worked in Cargo and Mail unit of an international airport, airline or GSA/agency for minimum 3 years.


• Conversant with computerised reservation of cargo. SITA Fast IV system a distinct advantage.


• Completed Basic Cargo and Cargo & Mail Handling courses.

Leadership Role:

No