Service Coordinator
Honeywell Aerospace •
Position Type: Permanent
Job Description:
Innovate to solve the worlds most important challengesReporting directly to the Service Business Leader, the Service Support Coordinator will assist the local service team with external and internal cross functional activities that facilitate execution of outstanding customer service,
The Service Support Coordinator will be responsible for (but not limited to):
•Daily Interactions directly with technicians to coordinate vehicle requirements, phones, uniforms and training material
•Assist Field Service Supervisor with coordination of requirements needed for Billing based on customer requirements - maintain info in centralized system for the branch(es).
•Order supplies, tool, equipment for the technicians and others as needed
•Be familiar with Health and Safety procedures, and coordinate safety and mandatory training for technicians under direction from leadership
•Handle all aspects of answering the phone: clients, suppliers, technicians, while multi-tasking with other duties and responsibilities
•Look after new employee onboarding and offboarding - including ensuring completion of the required checklists for activities such as ordering pcards, access cards, business cards etc.
•Collect business owned equipment and resources from exiting employees and ensure items are properly routed
•Coordinate activities required for fleet management - including ensuring employee reporting, disposition of vehicles, and understanding requirements for requisitions and returns
•Work with central team to ensure business licenses and documentation are maintained
•Assist customers with processing of purchase orders, invoice disputes, surveys, and use of online portals
•Required to work daily within online systems such as SMS, Titan, Sharepoint and the SAP environment
Qualifications
•4+ years of experience in an Administrative or Customer Service role handling multiple disciplines of duties and responsibilities
•Demonstrated ability of exceptional organizational skills and the ability to multi-task
•Customer Service Skills - including ability to directly interface with customers when needed
•Strong and proficient computer skills - Microsoft Office, Excel, Outlook
Additional Qualifications
•Team player with the ability to work independently when needed
•Experience with SAP, Salesforce SMS, Excel, Power BI preferred, but not mandatory
Job Ident #:
HRD217367
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)