Our new global headquarters is conveniently located in Irvine, CA near John Wayne Airport in the Park Place development. For our onsite and hybrid employees you will be able to enjoy amenities such as access to many restaurants and shops, running trails, a fitness deck, outdoor seating, dry cleaning, car wash, free garage parking, car charging stations, shuttle service for train commuters, outdoor games like bocce, horseshoes, gaming tables, pickle ball, and basketball. For more information on Park Place visit www.parkplaceirvine.com
Who We Are:
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is 1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!
How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.
If you want to learn more about us visit us at www.panasonic.aero
And for a full listing of open job opportunities go to www.panasonic.aero/join-us/
Job Summary:
Work with cross-functional stakeholders to implement and integrate business applications to maximize operational efficiency. Translate business requirements into functional design and deliver solutions working with web technologies with an eye for usability, scalability, automation, and security. Provide administration, configuration, development, and user support for SaaS and self-hosted issue management systems. Act as subject matter expert for design, best practices, and technical platform capability.
An ideal candidate in this role will have a solid software development foundation and experience delivering complex application solutions in a large organization. Expert level ServiceNow platform knowledge and hands-on experience driving ServiceNow deployments with technical and business partners are preferred.
What you will be doing:
Information Systems Development
- Translate designs into software by analyzing functional specifications and interpreting complex system design specifications and provides systems engineering support on large scale systems, major system elements, and/or interfacing systems, requiring extensive investigation and clarification.
- Conduct analysis to define, analyze and allocate requirements. Prepares program-level and user-level documentation.
- Develop functional block diagrams and data/logic flow charts.
- Design complex software tools and subsystems to support development, test, and reuse and manages their implementation.
- Code, integrate, test, debug, and refine the software to produce the required solution.
- Enhance software/processes to reduce operating time or improve efficiency.
- Collaborate with other engineering teams to integrate data and processes across systems.
- Support strategic system migrations.
Subject Matter Expertise
- Define and communicate clear goals for the architecture including the reasons it was chosen, key attributes, risks and how the architecture meets product and business requirements.
- Define reusable reference architectures, application frameworks, reducing cost, complexity, and overall maintenance of proposed solutions.
- Recommend and develop architectural design patterns / best practices that align with overall architectural standards and enable development teams.
- Review existing designs and identify opportunities for improvements to existing systems.
- Participate in detailed design and code reviews as necessary to ensure alignment with the chosen architecture and recommended design patterns.
- Evaluate upcoming technologies, stay current with industry best practices, and adapt them into the system architecture as needed to enable the product roadmap.
- Create prototypes, proof-of-concepts, and demonstrations to evaluate new architecture / technologies on the systems.
Support & Operations
- Respond to user support requests.
- Provide best practices and knowledge articles to address commonly asked questions/issues.
- Provide end-user training for application functionality.
- Review proposals and SOWs from vendors, and work with procurement in negotiations.
- Monitor application systems availability, performance, and resolve incident reports following standard ITIL practices.
- Participate in evaluation/recommendation of patches, point releases, major upgrades, and new systems.
- Work closely with vendors to maintain licenses, evaluate add-ons, and resolve support tickets.
- Maintain backend databases integrity and performance optimization.
- Occasionally work outside normal hours to perform system maintenance or meet with global users.
The salary range of $90,000 - $151,000 is just one component of Panasonic’s total package. The final offer amount may vary based on factors including but not limited to individual’s knowledge, skills, experience, and location. In addition, this role may be eligible for discretionary bonuses and incentives. Base pay offered may vary depending on skills, experience, job-related knowledge and location.
What we are looking for:
Required
- Bachelor’s Degree in Computer Science or related field with minimum 5 years of experience.
- Certifications Required (ServiceNow CSA).
- Certifications Preferred (CIS-ITSM, CIS-CSM, CAD).
- 3+ years’ experience with ServiceNow development.
- ServiceNow experience implementing ITSM, ITOM, ITAM (Incident, Change, CMDB, Discovery, CMDB, Service Mapping, Service Portal, Mobile, etc).
- ServiceNow experience with HRSD, CSM, or SPM is a plus.
- ServiceNow experience developing service catalog items and custom applications.
- ServiceNow experience integrating with third-party applications such as Jira, Workday, Oracle, using Integration Hub and RESTful implementations.
- ServiceNow experience with IDP solutions (LDAP, SSO, SAML).
- ServiceNow experience creating/maintaining a secure UI and data environment (ACLs, business rules, UI policies, data policies, client scripts, etc).
- Excellent problem solving and analytical thinking skills.
- Solid understanding of fundamental web technologies.
- Demonstrated experience driving change within an organization and supporting complex technical projects.
- Demonstrated ability to manage priorities, context switches and make efficient use of shared resources.
- Demonstrated ability to work well in a fast-paced environment with user-centered, iterative design and development process.
- Demonstrated ability to communicate technical information to a non-technical audience and business concepts to a technical audience.
- Demonstrated ability to identify risk and escalate issues appropriately.
- Strong proficiency in JavaScript / ES6, including DOM manipulation and the JavaScript object model.
- Experience in high level programming languages, such as Java, Python, JavaScript, Perl, etc.
- Experience with RDBMS such as SQL Server, MySQL/MariaDB, PostGreSQL.
- Experience with ETL patterns and practices for integrating data streams and migrating data.
- Experience presenting to all levels of users (internal and external) in English.
- Sitting for extended periods of time.
- On-call availability for 2 days per month.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
Our Principles:
Contribution to Society Fairness & Honesty Cooperation & Team Spirit Untiring Effort for Improvement Courtesy & Humility Adaptability Gratitude
What we offer:
At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.
Paid time off: Exempt Salaried employees receive unlimited PTO. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year plus a paid company-wide shut down in the U.S. between Christmas and New Year.
Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.
401K with 50 match on up to 8 contribution, full vested from day 1
Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.
All applicants are subject to Company policies, third party customer and worksite requirements, and government requirements, regarding vaccination and/or testing for COVID-19. Where permitted by applicable law, applicants may be required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment, unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance. While the Company strongly encourages COVID-19 vaccinations, it may require vaccination and/or testing for positions in which third party customer, worksite, or government requirements apply, in accordance with applicable law. At those locations where requirements apply, exemptions will be considered based on applicable law.
Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporation.
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