Are you ready to explore a world of possibilities at work and during your time off? Join our American Airlines family, and you’ll grow your expertise to become the best version of yourself. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learn new skills, and advance your career while having the time of your life. Feel free to enrich your personal and work life and hop on board! The Observability Solution Architect is responsible for designing, implementing, and optimizing robust observability solutions that provide deep insight into application, infrastructure, and service performance across the enterprise. The ideal candidate will drive the overall observability strategy, collaborate with IT leadership and development teams, and ensure proactive detection, diagnosis, and resolution of complex

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• The Infrastructure Domain in Information Technology is dedicated to managing and maintaining the client/server hardware and software that underpin an organization’s computing environment. This domain covers various responsibilities, from IT logistics to data center management. It supports various technologies, including VDI, API management, and infrastructure tools and processes to ensure business systems operate efficiently, reliably, and securely.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Architectural Design: Develop and maintain the overall architecture of IT solutions, ensuring they meet business needs and are scalable, secure, and efficient.
• Stakeholder Collaboration: Work with business leaders, project managers, and IT teams to gather requirements and translate them into technical solutions.
• System Integration: Oversee the integration of new technologies and systems into the existing IT environment, ensuring compatibility and performance.
• Documentation: Create detailed architectural documentation, including diagrams, design patterns, and technical specifications.
• Compliance and Security: Ensure that all solutions comply with industry standards and regulations and implement robust security measures to protect data and systems.
• Continuous Improvement: Stay updated with the latest technologies and industry trends and incorporate relevant advancements into the organization’s IT strategy.
• Key Responsibilities:
  • Design and architect comprehensive observability frameworks encompassing metrics, traces, logs, and events across cloud and on-premise environments.
  • Develop and enforce best practices for instrumentation, monitoring, alerting, and dashboarding for applications and infrastructure.
  • Lead the evaluation, selection, and deployment of observability tools such as Dynatrace, or similar platforms.
  • Collaborate with development, enterprise, and security teams to ensure seamless integration of observability solutions into CI/CD pipelines and operational workflows.
  • Define guidelines and best practices for tracking Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) in partnership with stakeholders.
  • Analyze observability data to identify trends, perform root-cause analysis, and recommend system improvements.
  • Mentor engineering teams on observability principles and facilitate knowledge-sharing throughout the organization.
  • Stay current with industry trends, emerging technologies, and best practices in observability and site reliability engineering.

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree in technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training
• 5+ years’ experience in system architecture, software development, cloud computing (e.g., AWS, Azure), and cybersecurity.
• 3+ years’ experience in designing, deploying, and configuring telemetry solutions to observe diverse tech stacks, ranging from mainframe, midrange, and cloud technologies.
• 5+ years of experience in observability, site reliability engineering, DevOps, or a related technical field.
• Prior experience architecting observability solutions for high-availability, large-scale, or mission-critical environments.
• Demonstrable leadership in driving observability initiatives and influencing engineering culture.

Preferred Qualifications- Education & Prior Job Experience

• Bachelors degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Familiarity with various programming languages and frameworks.
• Airline Industry leadership experience.
• Certifications in cloud architecture, DevOps, or observability tools.
• Experience with automation frameworks, Infrastructure as Code (IaC), and integrating observability with deployment pipelines.

Skills, Licenses & Certifications

• Technical Expertise: In-depth knowledge of observability pillars (metrics, logs, traces), telemetry, and distributed tracing frameworks (OpenTelemetry, Jaeger, Zipkin).
• Tool Proficiency: Hands-on experience with one or more major observability platforms (e.g., Dynatrace, Prometheus, Grafana, Datadog, New Relic, ELK/EFK Stack, Splunk, AppDynamics).
• Cloud and Containerization: Experience with cloud platforms (Azure, AWS, IBM Cloud, GCP, OCI) and container orchestration (Kubernetes, Docker).
• Programming and Scripting: Proficiency in at least one programming or scripting language (Python, Go, Java, Bash, etc.) for automation and tool integration.
• Problem-Solving: Strong analytical and troubleshooting skills, especially with complex, distributed systems.
• Documentation: Ability to produce clear, concise technical documentation and architectural diagrams.
• Security Awareness: Understanding of security implications within observability pipelines and compliance requirements.
• Advanced knowledge of IT systems, networks, and applications with deep knowledge of Observability space (Monitoring, logging , AIOps and notification systems).
• Hands on experience in architecting and implementing AIOps solutions (Artificial Intelligence Operations; Tools like BigPanda)
• Mastery of modern resiliency practices, and how observability supports resiliency.
• Moderate knowledge in designing enterprise grade infrastructure solutions (on-prem, hybrid, cloud, virtualization -vmware ) that are scalable and secure.
• Knowledge of firewalls, routing, VPN, load Balancers.
• Strong analytical, technical, and problem-solving skills.
• Familiarity with DevOps practices and tools.
• Collaboration: Excellent communication and interpersonal skills; proven ability to work effectively across teams.
• Strong interpersonal skills to work effectively with cross-functional teams.

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.