Join a team recognized for leadership, innovation and diversity
The future is what we make it.
When you join Honeywell, you become a member of our global team of thinkers,innovators, dreamers and doers who make the things that make the future. Thatmeans changing the way we fly, fueling jets in an eco-friendly way, keepingbuildings smart and safe and even making it possible to breathe on Mars.Working at Honeywell isnt just about developing cool things. Thats why allour employees enjoy access to dynamic career opportunities across differentfields and industries.
The ServiceOperations Management Professional will drive operational excellencewithin the assigned territory customer group. You will be accountable forensuring effective customer engagement from the local Lifecycle Solutions andServices (LSS) and broader Honeywell Process Solutions (HPS) team. The rolewill ensure all contracts are renewed on time and drive growth across all LSSmodes of service delivery. This will be achieved through effectiveworkforce planning, delivery coordination, and ensuring the delivery teams engagedwith the customer base are competent to execute all committed deliveries inmanner that ensure compliance to Honeywell and Customer Health, Safety andEnvironmental requirements in the most effective and efficient way compliant toLSS Global Service Methodologies (GSM).
This role is a remoteposition and candidate can be located in the following states: Georgia, SouthCarolina, or Florida. This role will require about 30 travel within this areafor client visits.
KEY RESPONSIBILITIES
- Understand our customer base needs and identify growth opportunities to be passed to sales or pursued directly.
- Develop strong trust relationships with key contacts in the assigned accounts.
- Present deliverables report to customers and Honeywell leadership as required.
- Manage the day-to-day concerns of the customer, including corrective actions, ensuring satisfactory completion for all parties
- Become the primary escalation point for customer issues and sales support needs.
- Manage workforce planning to include sick leave coverage, Visa management, and peak coverage.
- Maintain employee certifications and skills training databases.
- Oversee contract renewals and identify new sales opportunities.
- Work daily with Field Service Managers to ensure spot and parts orders are managed.
- Meet contractual commitments.
- Work with a team to renew yearly contracts.
YOU MUST HAVE - Industrial automation or process automation experience
- Customer service/customer engagement and operations experience
WE VALUE
- Quality Control Systems (QCS) or Distributed Control Systems (DCS) experience
- Industrial Automation or other technical degree
- Previous sales experience
BENEFITS
- Benefits provided may differ by role and location. Learn more at benefits.honeywell.com.
