Sustainment Officer

Morson Talent are currently recruiting for an Sustainment Officer to work on the behalf of one of our reputable Aerospace clients based in Yeovil, Somerset.  This is an ongoing contract role.

JOB PURPOSE

• To deliver a full range of responsive, customer focused goods and services which:
• Existing customers recognise as excellent and therefore wish to deal with us over a widening range of support services as their preferred supplier
• For potential customers will be a positive discriminator in procurement decisions relating to our products
• Providing turnover and growth as a result of excellent performance, through innovation of products, business processes and people.

To create a Customer Support capability which:

• Is dedicated to customer satisfaction at all levels.
• Is committed to continuous performance improvement at all levels.
• Has developed an effective, responsible customer support organisation, perceived as excellent by our customers.
• Has in place effective and efficient business processes designed to deliver company business plan requirements.
• Has in place imaginative and successful product and technology developments.
• Has a sound relationship, partnership and understanding with our suppliers and customers.
• Has developed a highly trained, effective and motivated workforce.
• Offers, develops and provides, world class, Logistic Support solutions, that meet or exceed our Customer expectations and provide growth opportunities

MAIN ACTIVITIES:

 General

• The Sustainment Officers’ role is significantly important in delivering and managing the Material Availability element of an IOS.
• IOS contracts are normally high value and a high percentage of the contract value relates to the Material Service element which in turn, directly relates to the process that will be managed by the Sustainment Officer. It is therefore vital that this role is executed to the highest level of personal performance and is Customer service delivery focused.
• Direct line reporting will be to the IOS SLICT Manager OR Availability Manager (depending on IOS) but may be under the supervision of the Sustainment Controller and when appropriate, may be required to deputise during periods of absence of the Sustainment Controller.
• Managing the sustainment of IOS in-scope equipment to ensure the availability of assets in accordance with the Key Performance Indicators (KPIs) and Measures of Effectiveness (MOEs). Also managing the implied IOS contracted reported obligation, whilst ensuring optimisation of inventory.
• The role will necessitate engaging with both internal stakeholders and organisations to ensure timely delivery of the contracted service and outputs.
• Develop and maintain the customer relationships required to support the delivery of the contract, ensuring a close liaison is established with management representatives within the customer domain.
• The role demands that savings in cost either by reduction in material or better utilisation of resource must be achieved. Also, processes and procedures need to be made as efficient and effective as possible to realise additional savings.

Team

• The Sustainment Officer will form part of the Sustainment team.
• Develop an efficient and effective relationship with the core MS organisation to ensure the present and future supply requirements are met.
• When material supply issues are encountered, ensure that you take ownership of the problem and drive all areas of the business to a satisfactory solution.
• Achieve and (where appropriate) exceed the contracted service levels by continuous assessment of availability performance, inventory levels, process methodology and performance.
• All employees must operate in a safe working environment. This will be done by ensuring that the necessary H&S processes and procedures are adhered to whether they are interal or customer requirements.
• Execute processes and working practices as directed to ensure compliance with the company, customer and other localised legislative and mandated requirements.
• Attend and input into regular personnel and departmental reviews, support by the formal company annual individual review process.
• You will identify that the correct resources to carry out the tasks are available and appropriate. Any capacity and capability issues that impact on your ability to discharge specific projects or work packages will be identified and referred to your line manager in a timely and effective manner.

Process and Reporting

• The success of any programme will be measured via formal KPIs or alternative measurement criteria defined by the contract. All contractual reporting must be completed accurately and to deadline.
• Monitor UART (Unserviceable Asset Return Time) to ensure that it is maintained at the contracted level. Recommend corrective or preventive actions to the relevant SLC or Industry Alliance to maintain UART delivery.
• Provide timely advice to the Sustainment Controller concerning potential supply deficiencies, (critical stock shortages, inabilities).
• Prepare and, when tasked, deliver presentations to the customer.
• Utilising tools, manage the IOS inventory by exception management, investigate and identify solutions to potential stock outs and surplus stock.
• Provision of a detailed analysis of inventory for items with disposal recommendations and monitor through to a conclusion.
• Identify, assess and review future 2nd line repair requirement for problem items and escalate to the Sustainment Controller / Material Planning Team for consideration.
• Where applicable, assess R4 repair Expected Rate of Return (EROR) in conjunction with the Sustainment Team / Material Planning Team.
• Ensure risks, when identified will be recorded and escalated utilising the contractual mechanism or internal processes.
• Have full understanding both Industry and customer processes and statutory, regulatory and governance documentation and criteria.
• Provide feedback to your line manager with regard to process improvement activities and opportunities for service improvement and best practice principles to maximise efficiency.
• Proactively manage process change programmes, including identification, analysis and impact evaluation, to improve service delivery and cost reduction opportunities.

Key Skills

• The ability to interface and influence at senior level within the customer and industry domains.
• Capable communicator both orally and in writing with refined interpersonal skills required, interfacing with all levels of industry and customer management structures.
• Interpersonal and team working skills, required to form effective relationships with Customers, Prime contractor and Sub-Contractor networks.
• Have developed problem solving techniques able to be applied in an operational environment.
• In depth knowledge of the customers planning and operational methodologies, organisations and processes relating to material supply and inventory management.
• Successful track record in logistics management within an aerospace environment.
• Knowledge of rotary wing support operations, organisation and processes.
• Knowledge of Logistic and Material supply techniques. Knowledge of the Customer planning and operational activities relating to material supply and inventory management.