This position is located at the Collins Aerospace Wichita Service Center in Wichita, KS and is required to be onsite.
WHAT YOU WILL DO:
Works under general supervision to provide satisfactory and quality customer service.
Obtains customers names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enters this information on order forms.
Answers basic customer inquiries on product availability, maintenance, and the status of orders.
Performs duties related to overall customer service.
Prepares avionics equipment for shipment.
Performs inventory stocking and cycle counts.
Works in tandem with Collins Rental Exchange team to expedite orders and shipments to customers.
Provides support to sales team with regard to customer concerns.
Serves as customer interface on product status and delivery.
Maintains knowledge of Collins Aerospace organization and products to provide the appropriate information and support to customers.
Consistently documents customer service needs to identify patterns and maintain quality.
Lifts up to 25 lbs. independently.
QUALIFICATIONS YOU MUST HAVE:
QUALIFICATIONS WE PREFER:
ROLE TYPE:
*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.
WHAT WE OFFER:
Some of our competitive benefits package includes:
• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.
• And more!
Learn More and Apply Now!
Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day.