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Join Our Team
"Cascade Aerospace is one of Canadas leading specialty aerospace and defence contractors - a place where we do cool things for great customers!" We invite you to consider a career with us - come, experience our creative, innovative, and performance-based company!
Job Description
The Technical Service Representative (TSR) provides technical support to customers for Cascade Aerospace’s aircraft products and services, with a focus on providing direct aircraft maintenance technical support to our internal stakeholders and external customers. The Technical Services Representative is the key technical link between the Customer (domestic and international), Engineering, Operations, and Programs.
This position must be eligible to meet requirements for Canadian Controlled Goods Program (CGP), U.S. International Traffic in Arms Regulations (ITAR) and Canadian Government Security Clearances.
Major Responsibilities & Duties
Provide onsite technical representation or offsite field representation regarding aircraft of Cascade Aerospaces Product and Service customers.
- Provide internal and external technical support with regards to aircraft Cascade services and modifies including but not limited to C-130, CL215T/CL415, DHC-8 Q400, CRJ series, Airbus A300, Boeing 757/767.
- Assist internal and external customers in aircraft technical support related to aircraft maintenance, modification, maintenance and fleet planning/support, and maintenance guidance.
- Assist onsite engineering with the assessment of modification and repair designs and their adequacy for installation on the aircraft.
- Provide Aircraft On Ground (AOG) support to our customers which involves travelling to their facilities, both domestically and internationally.
Strive to consistently act in a manner that reflects Cascade Aerospaces culture and values.
- Complete work on time, and in the highest attainable quality.
- Treat customers and coworkers with sensitivity and respect.
- Enhance existing skills and develop new skills through continuous learning.
- Ensure customers receive the required technical assistance in a timely and responsive manner.
Utilize information systems to effectively support project planning, order entry, production control, information tracking, and data retrieval.
Support marketing and sales efforts of Business Development and Engineering departments.
Participate in the administrative activities of the engineering department, including the development of new and more effective practices and procedures in the operation of the department.
Become familiar with and ensure that all workplace conduct is in accordance with Cascade Aerospaces Human Resources safety and security policies and procedures.
Position may require frequent domestic and international travel.
Perform other duties as required.
Core Skills
- Excellent communication skills: fluent written and verbal English is mandatory.
- Excellent Computer Skills: word processing, spreadsheet and database programs.
- Specific skill and knowledge in performing manufacturing, maintenance, repair and modification of aircraft or systems and components in the areas of any of the following trades: Mechanics, Avionics, or Structures.
- Ability to ensure that approved standards of Quality Control are maintained.
- Proven safe work practices and techniques.
- Proven ability to communicate in a constructive manner; explaining processes, negotiating around difficult areas and providing a positive working environment.
- Excellent customer relationship management skills and the ability to communicate effectively, both verbal and written.
- Ability to support in the development of estimates and quotations for labour and materials.
- Self-starter and has the ability to work independently.
Education
- Grade 12 Diploma
- Certificate in Aircraft Maintenance Engineering (approved by TCA or the applicable governing body
- Type/Rating specific training
Experience
- 5 years experience as an Aircraft Maintenance Engineer
- 3 years of direct customer-facing experience (preferred)
- 5 years experience with C130 aircraft (preferred)
- Employee retention and engagement is important to Cascade; we value our employees.
- Comprehensive benefits package provided. Extended benefits and the Employee Resilience Program (all 100 paid by Cascade) are offered after 3 months of employment and Pension matching after 6 months.
- ATO (Approved Training Organization) provides endorsement (type) training & development.
- Company-wide social events and family functions throughout the year.
- Relocation Package available for qualifying candidates.
About Cascade
Cascade Aerospace Inc. is a dynamic, privately-held Canadian specialty aerospace and defence contractor focused on providing long-term integrated aircraft support programs for Original Equipment Manufacturers (OEMs), military, government and commercial customers.
All employees are encouraged to realize their true potential and play an active role in fostering an environment of safety, quality, customer satisfaction and continuous improvement. We are a diverse organization that strives to be respectful and inclusive of everyone and to treat employees fairly and equally.
At Cascade Aerospace we strongly believe in the value of teaming - with our employees, our customers, our suppliers, and our communities. It is by "Teaming with the best" and working collaboratively with our many partners that we are able to offer custom-tailored solutions for each customers unique requirements. Our value proposition is that we build enduring customer relationships, and our strategic focus is customer satisfaction. It is a driver in all our decisions.
Cascade Aerospace is committed to the principle of Employment Equity. Creating an environment where diverse perspectives are valued begins with self-declaration. Count yourself in and self-declare by identifying which employment equity group(s) you belong to. In order to self-declare, please ensure to indicate this in your application, cover letter, or resume.
