Training Instructor - Airport Operations

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey!

The Training Instructor (Airport Operations) delivers classroom, practical, and on-the-job instruction for technical and interpersonal skills as well as courses and seminars for ongoing organizational priorities. The Training Instructor ensures updated accurate course content is being delivered using a variety of teaching approaches. The Training Instructor will also assist in identifying training requirements and related programs to assure achievement of local, regional, and corporate objectives. The Instructor may assist in the development and maintenance of course outlines and training materials. This person will also provide content, technical and procedural support on training subjects and issues.

This role will be dedicated solely to customer service delivery. This person will need to have a customer service centric approach, a passion for delivering customer service, and an understanding of the importance of prioritizing customer service to coworkers and customers. This Training Instructor should have the ability to draw on real world examples to bring the customer service principles to life and to help agents and leads continue to remain excited and optimistic throughout the classroom.

• Delivers classroom, practical, and on-the-job instruction for technical and interpersonal skills as well as courses and seminars for ongoing organizational priorities
• Performance management of employees while in training
• Coaching, mentoring, oversight responsibilities of employees while in training
• Monitoring and auditing employee performance
• Ensuring compliance with training requirements including disciplinary action as necessary
• Assist in identifying training requirements and related programs to assure achievement of local, regional, and corporate objectives
• Assist in the development and maintenance of courses, outlines, and training materials
• Provides technical and procedural support on training subjects and issues
• Provides functional work guidance to temporary instructors and may provide functional guidance to permanent instructors
• Conducts classroom observations and assists in instructor development
• Requires international and domestic travel
• Dependable and Reliable – in classroom on time and prepared to start
• Follow up with stations regarding training summary and individual student performance – level of detail and depth of comments - should be proactive and not required to asked to be done
• Own session management from beginning to end – session requests, managing rosters and enrollment, session close out, ordering and shipping of materials, etc.
• Own participant’s learning experience from beginning to end – welcome people to learning, engage learners in a positive and affirming way, provide feedback for performance according to course objectives, close out sessions to create interest and excitement for development and successful performance

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.

The salary for this position is $61,750 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.

Bonus eligible: yes

At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

The Job Posting End Date is 03/01/2024.

• Bachelors degree or 4 years of relevant work experience
• Degree in Education or comparable work experience
• Existing instruction/facilitation skills
• At least 2 years of relevant experience
• At least 6 months to 1-year training experience
• Proven experience working in a fast-paced, highly team-oriented environment
• Strong communication and ability to build relationships with all levels of personnel required
• Strategic and forward-thinking
• Intermediate to advanced computer skills in Word, Excel, Outlook, Taleo and databases
• Excellent time management, follow-through and organizational skills
• Ability to handle multiple priorities with a high degree of accuracy and ability to delegate work as needed
• Exceptional verbal and written communication skills with a strong emphasis on customer service orientation
• Ability to handle highly confidential information required
• Ability to build strong relationships and work in a team environment
• Flexibility to work various shifts to support 24/7/365 operation (including overnight, weekend, holiday, and overtime hours
• Microsoft Office experience
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• 2 years of Airport Operations experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.