Soar With Us! Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your familys health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us!

Why Join Us?

Impactful Work: Your expertise will directly contribute to the safety and efficiency of our operations.
Growth Opportunities: We support your professional development and offer opportunities for advancement.
Collaborative Environment: Work with a team of dedicated professionals who are passionate about aviation.
Ready to soar with us? Apply now and be a part of our mission to support the worlds greatest business jets!

Principal Duties/Responsibilities (Essential Functions):

• Responsible for the day-to-day administration and processing of claims including:
• Actively seek all relevant information for proper claim adjudication (i.e. vendor/customer information, Dassault policies, agreements etc.)
• Prepare documentation for debiting or crediting customers, process claims (i.e. warranty and commercial program), and categorize expenses, produce documents and reports as required by the Warranty Supervisor.
• Document and support all claim coverage decisions
• Adjudicate both customer and vendor claims, maximizing cost recovery for DFJ complying with all existing commercial and warranty policies
• Responsible for customer and vendor follow-up to ensure timely dispute resolution
• Analyze and report on cost recovery trends, providing management with accurate, actionable insights to improve recovery performance and identify process inefficiencies.
• Utilize advanced Excel capabilities (e.g., pivot tables, lookup functions, and dashboards, modeling) and analytics tools to support claim analysis, financial reporting, and performance metrics.
• Assist in performance dashboards and analytical reports that highlight recovery rates, dispute aging, and cost recovery opportunities.
• Coordinate/assist all Dassault support personnel requests (i.e. Spares Account Reps, Field Service Reps, Customer Service Managers, etc.)
• Assist in the preparation of company documents (i.e. work instructions, decision letters etc.) and SAP reports related to claim adjudication
• Recover non-repairable parts from customers, to seek replacement from manufacturers
• Initiate invoices, credits or payments to customer based on warranty adjudication.
• Prepare and process cross billing activity between DFJ and DA
• Assist in updating a Vendor commercial and coverall policies database from vendor agreements information, coordinate with Dassault Aviation.
• Other duties may be assigned by management in order to meet department or business objectives on an as needed basis

Non-Principal Duties/Responsibilities:

• Assist the Spares Account Coordinators / Representatives, accounting and other departments with resolution of claim related invoice disputes.

Minimum Required Qualifications:

• 4 years college degree (preferably technical or aviation) or equivalent experience
• Minimum of three (3) years of general Falcon programs experience
• Minimum of (2) years of experience in a customer or vendor facing position with proven ability to effectively communicate with customers or vendors and address their concerns
• Solid understanding of business and attention to details
• Ability to communicate effectively with both internal and external customers in a professional manner – Excellent verbal and written communication skills
• Strong negotiator capable of navigating complex discussions to secure favorable outcomes while maintaining positive stakeholder relationship
• Ability to handle multiple tasks and coordinate with cross-functional groups to keep schedules and deadlines
• Self-starter who takes initiative and works with minimal supervision
• Proficiency in Excel, including advanced functions, pivot tables, data modeling, and dashboard creation.
• Demonstrated ability to interpret financial and operational data to produce accurate, meaningful metrics.
• Proficiency in the use of SAP

Additional Desired Qualifications:

• FAA A&P license desired
• Aviation experience
• Knowledge of accounting principles
• Bachelor of Science or related studies
• French or Spanish fluency

Working Conditions:

• Office Environment
• Occasional overtime and weekend work to meet deadlines

Compensation and Benefits

The compensation for this position typically falls between $60,000 and $80,000 per hour/per year. This position is eligible for overtime.

Note: the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.

Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.

We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.