Warranty Coordinator (Full Time)
Department: All Openings, Administration
Job Description:
O.E.M. Warranty activation of equipment installed in the aircraft via email, internet portal, fax, or by postal service.
Maintain CRM Customer Database for warranty/non-warranty aircraft including; entering new aircraft/owners, updating owner information, tech pubs subscriptions.
Generate and issue Warranty Certificates to new owners upon their aircraft purchase.
Create and review all warranty reports to include direct costs by aircraft model, serial number, and part number.
Responsible for reconciling warranty expenses along with other reports on a weekly basis.
Maintain accurate records of aircraft in warranty on a daily basis.
Review dealer accounts with Accounts Receivable to ensure correct warranty credits are applied, when applicable.
Invoice parts/claims and credit withdraw with accounts receivable.
Interface with dealer organization, vendors and aircraft owners to explain the warranty policies and procedures of the company.
Incoming/Outgoing correspondence with Domestic / International Dealers, Customers, and OEM vendors via email, telephone, and fax.
Review and process some warranty claims involving labor & material.
Maintain close liaison with Engineering, Manufacturing, Finance, Procurement, Quality Assurance, Part Sales, Shipping, Production Control, Customer Support (Technical Support), and Sales and Marketing departments.
Analyze warranty data and interface with internal departments to correct issues in an effort to reduce warranty costs.
Track vendor and major OEM warranty costs.
Maintain and produce reports to Management and other departments as requested.
Maintain departmental files and records.
Scrap parts as necessary/required.
Utilization of a Multi-Line telephone, Microsoft Outlook, Adobe Acrobat, MS Word, Excel and PowerPoint
Perform other related duties as required.
Additional requirements specific to this position:
Minimum high school education or general education degree (GED) and one to three years related experience required or equivalent education and experience.
Working knowledge of personal computers Microsoft Outlook, Adobe Acrobat, MS Word, Excel and PowerPoint; and typing skills are necessary to perform the duties in this position.
