The Customer Sales and Service Agent is responsible for:

• Provide professional customer service to cargo clients in the respective sales area
• Local sales teams, other departments, head office, other stations in the network, handling agents (e.g. loading of exports)
• Co-ordinate with warehouse and ground handling agents or load control to ensure operations run smooth and the highest quality standards are met (e.g. flown as booked levels, maximize capacity utilization).
• Handling agent supervision: Ensure compliance to regulations, procedures and instructions (e.g. CHM, AHM, DG…)
• Take proactive action when operational constraints are expected. Irregularity prevention/mitigation also during eventsof “force majeure” (e.g. strikes, weather influence, aircraft change, etc.)

* Perform all other duties assigned or delegated by supervisors

Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

To be successful in this role, you will need to have a combination of the below requirements:

• Associates degree preferred
• Good command of English language: fluent in speaking and writing
• Any other languages are of advantage
• Logistics or customer service training is an asset
• Experience in customer service and/or operations
• Ideally experienced in air cargo / logistics and/or aviation environment
• Good MS office user knowledge: Word, Excel, PowerPoint
• Initiative, reliable and quality oriented working attitude
• Professional attitude with internal and external interfaces
• Impeccable customer service attitude
• Comfortable working in a challenging but exciting business environment
• Ability to convincingly promote the quality image of Swiss WorldCargo
• Must possess a legal work permit in the U.S.

* CV/Resume required* Company may provide relocation assistance